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Secure Trust Bank Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 6,381 recensioni

Michael Busby

Verificato da Feefo

8 months ago

Sophie

Secure Trust Bank

8 months ago

Hi Michael, Thank you for your 5 star review, We appreciate it! Kind regards, Sophie

Richard BAXTER

Verificato da Feefo

8 months ago

Ciò che Richard BAXTER ha detto su Secure Trust Bank:

Easy to set up an account

Sophie

Secure Trust Bank

8 months ago

Hi Richard, We are pleased to hear you found it easy to open your account with us! Thank you for review, We appreciate it! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Sophie

Secure Trust Bank

8 months ago

Hi, We appreciate your 5 star review! Thank you Kind regards, Sophie

Jenny Dowler

Verificato da Feefo

8 months ago

Sophie

Secure Trust Bank

8 months ago

Hi Jenny, We appreciate your 5 star review! Thank you Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Nice and simple

I already had a ISA account, and was happy with the account. Simple to apply for another account in the next tax year.

Sophie

Secure Trust Bank

8 months ago

Hi, We are pleased to hear you have had no issue setting up your account with us! Thank you for your review! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Good experience.

Opened the account promptly and without fuss.

Sophie

Secure Trust Bank

8 months ago

Hi, We are pleased to hear you have a good experience with us so far! Thank you for your review, We appreciate it! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Change to Maturity Options not appreciated.

An excellent place to save money, I've had many fixed term bonds with them before, great service, but this time, I did not get notice that my bond was due to mature, despite looking at my messages...

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Sophie

Secure Trust Bank

8 months ago

Hi, We are glad to hear you find us to be an excellent bank to save with! We are sorry to hear you didn't receive maturity correspondence, two maturity emails are always generated out to all customers with accounts due to mature with in 3 weeks the first would be to let you know the account is coming up to maturity and the second is sent two weeks before with a code for you to be able to access the maturity portal to give instruction, this would have been generated out to the email we hold on file for you. We are sorry for the inconvenience this has caused. Thank you for your review, We appreciate it. Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Transfer at maturity stage

We thought the service was really good, especially the communication side and the competitive rates on offer. The only minor issue was at the maturity stage. We wanted to transfer our money (or at...

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Sophie

Secure Trust Bank

8 months ago

HI, We are pleased to hear you are satisfied with the service you received! In regards to maturity if you wanted to transfer funds from a bond into an isa this can be done but the account would have to mature first and then the desired isa account can be opened, once this is open an internal transfer can be actioned as long as the funds being transferred do not exceed the ISA allowance limit for the tax year. unfortunately we do NOT offer ISAs as retention products for bonds. Thank you for your feedback, We appreciate it! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Excellent

Easy to use. Not complicated. Quick and courteous.

Sophie

Secure Trust Bank

8 months ago

Hi, We are pleased to hear you have no issues with your account. Thank you for your feedback, We appreciate it! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

opening account

quick and efficient service. Helpful response to my email.

Sophie

Secure Trust Bank

8 months ago

Hi, We are pleased to hear you have experienced efficient service in setting up your account with us! Thank you for your feedback, We appreciate it! Kind regards, Sophie

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