Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Secure Trust Bank Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 6,381 recensioni

Alwyn Thomas

Verificato da Feefo

GBR

8 months ago

Ciò che Alwyn Thomas ha detto su Secure Trust Bank:

Overall all good

Slow start to my ISA transfer request from another provider- transfer request made on 12th November but no feedback until I a requested update on 14th December. Progress from then was immediate and...

Leggi altre

Sophie

Secure Trust Bank

8 months ago

HI Alwyn, We are pleased to hear you are satisfied with the service we have provided, Thank you for your review, We appreciate it! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Good experience

Straightforward and clear. Options were well explained in advance with competitive savings interest rates.

Sophie

Secure Trust Bank

8 months ago

Hi, We are pleased to hear this, Thank you for your review! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Excellent- account update

Excellent service, called to let me know my account needed updating to better interest rate. Member of staff was very helpful and got me set up online again as I couldn’t access. Definitely recommend...

Leggi altre

Sophie

Secure Trust Bank

8 months ago

Hi, We are pleased to hear you have received excellent customer service from us. Thank you for your review, We appreciate it! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Brilliant service

Brilliant you can actually speak to someone if you have any issues. Very helpful on the phone as I was locked out of my account.

Sophie

Secure Trust Bank

8 months ago

Hi, We are pleased to hear you are satisfied with the service we provide! Thank you for your review, We appreciate it!# Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Unimpressed

I am an old customer and had a nightmare day trying to set up an account It seems that if you are an old customer the system cannot cope. I had to call numerous times to sort everything out and even...

Leggi altre

Sophie

Secure Trust Bank

8 months ago

Hi, We are sorry to hear you didn't have the best experience setting up your account with us. We appreciate your feedback. Kind regards, Sophie

Lesley Morgan

Verificato da Feefo

GBR

8 months ago

Sophie

Secure Trust Bank

8 months ago

Hi Lesley, Thank you for your 4 Star review! Kind regards, Sophie

Sandra Hardy

Verificato da Feefo

8 months ago

Sophie

Secure Trust Bank

8 months ago

Hi Sandra, Thank you for your 5 star review, We appreciate it! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Very Helpful

Very helpful customer service, very patient with me and helped me through stage by stage- shame not everyone is like that with elderly people.. many thanks

Sophie

Secure Trust Bank

8 months ago

Hi, We are pleased to hear we have met your needs with our customer service! Thank you for your review, We appreciate it! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

8 months ago

Telephone help.

I telephoned and was given step by step help to transfer money to a new account.

Sophie

Secure Trust Bank

8 months ago

Hi, We are pleased to hear are satisfied with the service you have received, Thank you for your review, We appreciate it! Kind regards, Sophie

Jonathan Smith

Verificato da Feefo

GBR

8 months ago

Ciò che Jonathan Smith ha detto su Secure Trust Bank:

Good Service

Easy to contact and great rates

Sophie

Secure Trust Bank

8 months ago

Hi Jonathan, We are pleased to hear this! Thank you for your review Kind regards, Sophie

Non hai ricevuto un invito a scrivere una recensione?

Feefo Trusted Service Awards

I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.

Cosa sono i premi Trusted Service Awards

Perché fidarsi delle recensioni di Feefo?

Scopri di più su Feefo