Despite the card not arriving, they said that it was not their fault Royal Mail failed delivery and it is their policy not to refund for this matter, which is fair enough but obviously now I'm out of...
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James
Scribbler
6 months ago
Hi again Tegan,
Thanks for leaving your feedback, as explained in our previous conversation via email, Royal Mail failed to deliver due to the recipient not being available to sign for delivery - it was advised when selecting this service that this condition was mandatory and delivery couldn't be complete without a signature.
Whilst we don't assume responsibility for this, we had provided information regarding how to arrange for this card in your order to be redelivered, or collected from the local post office where this is currently being held. If you follow the link provided by email you'll be able to arrange this.
Best,
James
Confirmation email received very promptly after order was made :)
James
Scribbler
6 months ago
Hi there! 😁
Thank you so much for your lovely feedback — we truly appreciate it! 💚 It's great to hear you’re pleased with your order.
If you ever have any questions, just send us a message anytime. We’ll be glad to help: Customerservice@scribbler.com ✉️
Thank you for sharing your feedback!
James
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Data di acquisto: 05/03/2026
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Cliente fidato
Verificato da Feefo
6 months ago
Replacement card sent and received within 24hrs of contacting customer service team. Very helpful Connie thank you.
Recensioni del prodotto
James
Scribbler
6 months ago
Hi there! 😁
Thank you so much for your lovely feedback — we truly appreciate it! 💚 I'm so glad Connie was able to help resolve the issue encountered for you!
If you ever have any questions, just send us a message anytime. We’ll be glad to help: Customerservice@scribbler.com ✉️
Thank you for sharing your feedback!
James
Hi Kerry! 😁
Thank you so much for your lovely feedback — we truly appreciate it! 💚 I'm glad this flower has found a new home 🌻
If you ever have any questions, just send us a message anytime. We’ll be glad to help: Customerservice@scribbler.com ✉️
Thank you for sharing your feedback!
James
Hi there! 😁
Thank you so much for your lovely feedback — we truly appreciate it! 💚 It's great to hear you’re pleased with your order.
If you ever have any questions, just send us a message anytime. We’ll be glad to help: Customerservice@scribbler.com ✉️
Thank you for sharing your feedback!
James
Recensioni del prodotto
Data di acquisto: 26/02/2026
0
Condividi
Cliente fidato
Verificato da Feefo
6 months ago
Recensioni del prodotto
James
Scribbler
6 months ago
Hi there! 😁
Thank you so much for your feedback — I'm very sorry to hear that this arrived later than expected, thank you for your understanding that this seems to be due to a delay in transit to you.
If you ever have any questions, just send us a message anytime. We’ll be glad to help: Customerservice@scribbler.com ✉️
Thank you for sharing your feedback!
James
Easy to order and I was kept up to date with the delivery.
The card was delivered on the date I requested.
I definitely know my old school friend received it, by the response I got! 😅🤣😂
James
Scribbler
6 months ago
Hi arlene! 😁
Thank you so much for your lovely feedback — we truly appreciate it! 💚 Glad to hear you found the perfect card for your friend based on their response!
If you ever have any questions, just send us a message anytime. We’ll be glad to help: Customerservice@scribbler.com ✉️
Thank you for sharing your feedback!
James
Hi there! 😁
Thank you so much for your lovely feedback — we truly appreciate it! 💚 Fantastic to hear that you can always count on us to find the perfect card 🥰
If you ever have any questions, just send us a message anytime. We’ll be glad to help: Customerservice@scribbler.com ✉️
Thank you for sharing your feedback!
James
If they'd sent the card I wouldn't have needed customer service. It's the same thing isn't it?
James
Scribbler
6 months ago
Hi there,
I'm so sorry to hear about this issue with your order, I can see that this was dispatched 3rd March as expected so the delay must have been caused in transit, please could you contact us at customerservice@scribbler.com? A member of our team would be more than happy to help with resolving this for you!
Best,
The Scribbler Team
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