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Santa Claus Trips Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/santa-claus-trips | Feefo

Visualizzazione di tutte le 1,366 recensioni

Mr Kapitan

Verificato da Feefo

19 days ago

Ciò che Mr Kapitan ha detto su Santa Claus Trips:

Exceptional booking service

Very prompt & responsive service. Attention to individual needs excellent. The personalised service to me was exceptional. Janice - the lady who attended to mme need praise.

Cliente fidato

Verificato da Feefo

21 days ago

Perfect experience

Quick and easy. The agent knew so much about the destination. No issues

Cliente fidato

Verificato da Feefo

1 month ago

Extremely polite and helpful. Appeared to have very good knowledge of the trip, answered all our questions and didn’t mind repeating answers if we were unsure.

Paula Hume

Santa Claus Trips

26 days ago

Good Morning We're so pleased to hear you found our team to be polite and helpful, and that their knowledge of the trip assisted you with any questions you had. It's wonderful to know they were happy to repeat answers to ensure you felt confident. Thank you for sharing your positive experience. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Miss Tingley

Verificato da Feefo

GBR

1 month ago

Ciò che Miss Tingley ha detto su Santa Claus Trips:

amazing staff and service

thorough, prompt and friendly. The person who i spoke to kept in contact regularly, each time I changed the booking she found me new quotes within a day, she also checked availability when i made my...

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Paula Hume

Santa Claus Trips

26 days ago

Dear Miss Tingley Thank you for sharing your experience with us. We are so pleased to hear that our team was able to provide you with thorough, prompt, and friendly service throughout your booking process and it's good to know that our efforts to keep you informed and accommodate your changes were appreciated. We're delighted that you were able to secure your booking and thank you for choosing Santa Claus Trips. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mr Whiteley

Verificato da Feefo

GBR

1 month ago

Ciò che Mr Whiteley ha detto su Santa Claus Trips:

Outstanding Customer Service

Although I don't generally complete reviews, I consider that the service received from Santa Claus Trips was truely outstanding and deserves a mention. The agent (Jane) went above and beyond to...

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Paula Hume

Santa Claus Trips

25 days ago

Dear Mr Whiteley It's wonderful to hear that you had such an outstanding experience with our service. We truly appreciate you taking the time to share your positive feedback. We are delighted that Jane was able to provide you with a friendly, informative, and helpful service, and we're so glad she made your booking process a smooth one. It's rewarding to know that our team is making a difference and that you feel valued and cared for. Thank you for choosing Santa Claus Trips Kind Regards Paula HumeLapland Sales Coordinator Santa Claus Trips

Cliente fidato

Verificato da Feefo

1 month ago

Easy for quote and booking

Happy with everything

Paula Hume

Santa Claus Trips

25 days ago

Good Morning We are glad to hear you were happy with everything and we appreciate the 5 stars you have awarded us for our service. Thank you for choosing Santa Claus Trips. Kind Regards Paula HumeLapland Sales Coordinator Santa Claus Trips

Mrs Isaacs

Verificato da Feefo

GBR

1 month ago

Ciò che Mrs Isaacs ha detto su Santa Claus Trips:

Very helpful

Paula Hume

Santa Claus Trips

25 days ago

Dear Mrs Isaacs We are so pleased to hear that you found our team very helpful. Thank you for sharing your feedback with us. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Cliente fidato

Verificato da Feefo

1 month ago

Really good helpfull service thought of most things and how to solve them. Great people

I only ever give 4 stars as there is always room for improvement.Brilliantly and always helpful if you speak to someone

Paula Hume

Santa Claus Trips

25 days ago

Good Morning We are delighted to hear about your positive experience and appreciate you recognising the helpfulness of our team. It's wonderful to know that our efforts to assist you have been successful. We also acknowledge your feedback regarding room for improvement and welcome suggestions as we always strive to offer our customers a 5 star experience. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mr Searson

Verificato da Feefo

GBR

1 month ago

Ciò che Mr Searson ha detto su Santa Claus Trips:

Booking Santa clause trip

The booking process was straightforward, informed company representatives were on hand with advice and helpful information as required.

Paula Hume

Santa Claus Trips

25 days ago

Dear Mr Searson We're so pleased to hear that you found the booking process straightforward and that our representatives were able to provide you with helpful advice. We appreciate your feedback. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mrs Barwell

Verificato da Feefo

GBR

1 month ago

Ciò che Mrs Barwell ha detto su Santa Claus Trips:

Excellent to have a named contact for your trip

Easy to communicate with one named person allocated to your booked trip. All calls and emails from the same person resulted in a much better experience and much less stress.

Paula Hume

Santa Claus Trips

25 days ago

Dear Mrs Barwell We're delighted to hear that you had such a positive experience with our communication process. It's wonderful to know that having a dedicated point of contact made your trip planning smoother and less stressful. We appreciate you sharing your feedback. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

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