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Santa Claus Trips Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/santa-claus-trips | Feefo

Visualizzazione di tutte le 1,367 recensioni

Ivil

Verificato da Feefo

CHURCH CROOKHAM

6 years ago

Ciò che Ivil ha detto su Santa Claus Trips:

Excellent trip that surpassed all expectations.

Every part of the trip was excellent other than the check-in at Gatwick, the problem being that the Easyjet desk staffed by your staff is signposted from the external entrance to the terminal and not...

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Steph

Santa Claus Trips

6 years ago

Hi Mr Ivil, Thank you for taking the time to complete a review. Despite the check in issues you experienced, I am delighted that the trip exceeded all expectations. In regards to the issues at Gatwick, I can pass this information on to the operator who I am sure will be happy to address this with EasyJet (or any other airline used) to prevent such issues in the future. All the best Steph Santa Claus Trips

West

Verificato da Feefo

6 years ago

Ciò che West ha detto su Santa Claus Trips:

The Santa day was amazing and my kids (and maybe us) really thought they’d met the real Santa. They loved that he had their letters, the elf’s were amazing and the staff worked so hard. The gala...

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Steph

Santa Claus Trips

6 years ago

Hi Antonia, Thank you for submitting a review for your recent trip to Lapland. I am pleased to hear that overall you had a great trip and managed to meet the real Santa! I appreciate you highlighting the reason for not offering 5 stars. We can certainly pass this feedback to the operator to ensure that the in resort team are aware of how the welcome went. Thank you again Steph Santa Claus Trips

Channing

Verificato da Feefo

6 years ago

Ciò che Channing ha detto su Santa Claus Trips:

outstanding service very helpful

Steph

Santa Claus Trips

6 years ago

Hi Mrs Channing, Thank you for your 5* service review, this is exactly what we aim to deliver on every occasion. I am pleased that you received the same level of service in resort and had a magical trip with your family. All the best Steph Santa Claus Trips

Wakeford

Verificato da Feefo

6 years ago

Ciò che Wakeford ha detto su Santa Claus Trips:

Fantastic and memorable day . Everyone enjoyed the day. Came back exhausted

We had excellent service right the way through and with our amendments. Were very approachable and would and have recommended them.

Steph

Santa Claus Trips

6 years ago

Hi Sue, What a pleasant review to read. It is great to hear that you received great service from the booking process to the trip itself. Here at Santa Claus Trips we aim to offer the best level of service to all customers. Kind Regards Steph Santa Claus Trips

Ms Hall

Verificato da Feefo

Caerphilly

6 years ago

Ciò che Ms Hall ha detto su Santa Claus Trips:

Amazing

what an amazing trip. The booking was easy with friendly staff and the trip to lapland was brilliant from start to finish

Steph

Santa Claus Trips

6 years ago

Hi Ms Hall, Thank you very much for your review. I am delighted that you found your agent to be friendly and helpful in making the booking process easy for you, this is what we aim to achieve for all customers. The Lapland trips really are something special and I am pleased you enjoyed yours from start to finish. Kind Regards Steph Santa Claus Trips

Cliente fidato

Verificato da Feefo

6 years ago

The holiday was generally very good. Our hotel room not being available to us when we arrived until 4pm is bad. Especially as we as a young family got up in the middle of the night to travel. This...

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Steph

Santa Claus Trips

6 years ago

Thank you very much for your review. I am pleased that generally you and your family had a good trip and I thank you for highlighting the issue getting into your room. This is not something we are aware of and I will certainly pick it up with the tour operator to ensure that all customers are fully informed of such things in future. Kind Regards Steph Santa Claus Trips

Cliente fidato

Verificato da Feefo

6 years ago

Excellent!

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