Excellent, very thorough and informative. The order was tracked, verified and delivered on time.
The order was exactly as promised in the viewing on the website.
ordering process and confirmation of age worked well. knife looks good but bought as a gift so unable to comment further.
Data di acquisto: 07/12/2024
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Cliente fidato
Verificato da Feefo
1 year ago
poor customer service. emailed theoir contact email twice with issues about my purchase, but have just been ignored
Beth
Russums
1 year ago
thank you for your review. Our customer service team has contacted you since seeing this review and I'm pleased that this issue is now being dealt with. We've sent out a pre-paid returns bag for you to send the faulty item back and we will keep in touch with you from there. If you do have any queries or issues in the future, we have a customer service team that answers every call that are always happy to help.
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder..
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder..