Thank you Lord Tiger for taking the time to leave your review. We're so pleased to hear how impressed you were with your recent Palm Bright purchase, your kind words mean a great deal to us. That said however, I’m saddened to hear about your concerns regarding our Age Verification process. I’d like to take this opportunity to reassure you that we take age-restricted purchases very seriously and fully comply with the UK Age Verification Law. For any products marked with an 18+ symbol, our system automatically verifies the customer’s age using the billing details provided at checkout. In this instance, your details matched those on the UK Electoral Register, which allowed us to confirm your age without requiring further contact from our Customer Service team. Additionally, your order was delivered in line with our strict Age Verification Delivery Terms. Our courier, DPD, confirmed that the parcel was handed to someone aged 18 or over, ensuring full compliance from checkout through to delivery. We genuinely understand your concerns and appreciate you raising them. To help clarify further, I’ll be reaching out to you directly with more information for your convenience. Thank you once again for sharing your much valued feedback and for your support of Robert Welch. Kind regards, Siobhan - Customer Services
