Service from staff was generally excellent ! The arrival day was very POOR and we arrived around 1 - 2pm without a snack or drink offered !! Could have easily sorted this while rooms were being...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We are delighted to hear that you found our staff's service to be generally excellent. We also note your comments regarding your arrival experience and will take these on board.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback about your recent Burgundy, the River Rhone & Provence cruise. We are pleased to hear that you found the Lord Byron and its staff to be fantastic, and that the food and service were of a superb high standard. It is also wonderful to know that our reps, Gillian, Lisa, and all the waiters, provided you with a great experience and sense of humour. We appreciate your positive comments about the beautiful Provence area and its Romanesque history and architecture.
We are sorry to learn that your arrival experience on the boat was not as expected and that you encountered issues with the boat deck and pool. We also note your comments regarding the hotel selection in Lake Geneva. Your feedback is valuable to us as we continuously strive to improve our offerings and guest experience.
Data di acquisto: 07/08/2026
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Cliente fidato
Verificato da Feefo
1 month ago
Excellent
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 4* rating
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback on your recent Burgundy, the River Rhône and Provence River Cruise for Solo Travellers. We are delighted to hear that you had an enjoyable holiday and that the ship was excellent, and that you were able to visit many places on your wish list.
The service we received was very good. We are always looked after well by Riviera.
Riviera Travel
Riviera Travel
1 month ago
It is wonderful to hear that you consistently receive excellent service from us. We truly appreciate your loyalty and are delighted that you feel so well looked after.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear you had a wonderful holiday and appreciated the extra free time during the heat. It's lovely to know you enjoyed the beautiful scenery and the unique Grand Regina Hotel.
Boat outstanding. Organization and evening entertainment fairly average. Trips out good.
Riviera Travel
Riviera Travel
1 month ago
We appreciate you taking the time to share your feedback. It's wonderful to hear that you found the boat to be outstanding and the trips out to be good. We also acknowledge your comments regarding the organization and evening entertainment.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had a relaxing trip and enjoyed the excellent comfort of the ship, as well as the food and drink. It's also wonderful to know that you found the trips out to be very good. We appreciate you sharing your feedback regarding the pace of the excursions and will certainly take this into consideration.
Data di acquisto: 05/08/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5^ rating
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review of your Douro, Porto & Salamanca River Cruise. We are delighted to hear that you loved every minute of your holiday and had a fabulous experience. It's fantastic to know that our staff on board were helpful and friendly, and that you enjoyed the delicious food and plentiful beverages. We are also pleased that the cruise director made a special positive impression. We truly appreciate you sharing your feedback.
Data di acquisto: 06/08/2026
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Cliente fidato
Verificato da Feefo
1 month ago
Matt Purce was informative and organised
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that Matt provided you with an informative and organised experience. We appreciate you taking the time to share your feedback.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you enjoyed your stay at the hotel in Zermatt and that it was a highlight of your trip. We hope you had a wonderful time overall.
We are delighted to hear that you had such an amazing experience and that Kate was so informative and helpful. We will be sure to pass on your kind words.
Recensioni del prodotto
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Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear you had such an amazing time with us and that Kate and Nicole's attention to detail was perfect. It's wonderful to know that your experience has ignited your interest in other destinations we offer. Thank you for your feedback.
We're so pleased to hear you had such a positive experience with us. Thank you for taking the time to share your feedback.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you had such a wonderful experience on our Burgundy, the River Rhone and Provence River Cruise for Solo Travellers. It's fantastic to know that our crew were so helpful and that you found the food, especially in the Riverview restaurant, to be excellent. We're also pleased that your cabin was comfortable and that the air conditioning was effective during your stay.
All crew helpful patient and friendly
Coach drivers good , opening the coaches in good time if people were too hot and tired and wanted to get back on the coach
The only problem is that Riviera do...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your valuable feedback. We are delighted to hear that you found our crew to be helpful, patient, and friendly, and that our coach drivers were considerate of your comfort. We appreciate you highlighting these positive aspects of your experience.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback on your recent Burgundy, the River Rhone & Provence Cruise. We are pleased to hear that you found the ship excellent and the crew helpful. We appreciate you bringing your experience with the visit to the Popes Palace in Avignon to our attention. We understand that this excursion was more strenuous than anticipated and that the conditions within the Palace made it tiring for your group. We also note your comments regarding the guide's presentation and the lack of seating and alternative routes. Your insights are valuable as we continually strive to enhance our guest experiences, and we will take your suggestions into consideration for future planning and guest information.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.