Excellent trip as always. Not five stars as change of pickup because of roadworks which I had to contact them about!
Lyndsay
Richmonds
7 years ago
Thank you for your feedback. As soon as we are aware of any impacts to our routes/pick-ups eg roadworks we review all options available to us and then contact our customers to advise them of any changes. I can only assume that at the point of your call, we had yet to be advised of the roadworks. We apologise that you had to contact us regarding a change of pick-up.
Data di acquisto: 08/08/2018
0
Condividi
TC
Trusted Customer
Verificato da Feefo
Cambridge
7 years ago
Ciò che Trusted Customer ha detto su Richmonds:
I have always found the booking service of any trip to be excellent and would always recommend you
Lyndsay
Richmonds
7 years ago
Thank you for your feedback. It is great to hear that you find our booking service to be excellent and that you recommend us. We will pass on your feedback to the team and we look forward to you travelling again with us in the future.
Recensioni del prodotto
Diane
Richmonds
7 years ago
Dear Wendy
I feel we were let down by the hotel this year, and we have chosen to exclude Bournemouth from our programme in 2019, until another hotel is found which I am satisfied with.
The outbound and return journeys are always kept undefined as traffic on the major routes can be difficult, and it enables us to make changes to keep as close to our planned times as possible.
Thank you for your lovely feedback. We will share your compliments with the driver and wider team. We look forward to you travelling again with us in the future.
Recensioni del prodotto
Data di acquisto: 15/09/2018
0
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Cliente fidato
Verificato da Feefo
7 years ago
Excellent day out. Well organized with minimal effort on my part. Would thoroughly recommend.
Lyndsay
Richmonds
7 years ago
Thank you for your feedback. We are glad to hear that your had an excellent day out and would recommend us. We will share your compliments with the team.
I found booking on line really easy.when I have had to phone with an enquiry the person has been very helpful.
Lyndsay
Richmonds
7 years ago
Thank you for your feedback. It is great to hear that you find the online booking system easy and that when speaking to the team, you found them helpful. We will share your compliments with them.
Thank you for your feedback. The brochure was indeed delayed and we apologise for this. If you have access to our website you can always keep up to date on there, as we are continually updating our product offering.
Excellent service from this very professional company. We were looked after from the moment we boarded the coach, having been welcomed by our friendly driver who then drove us smoothly to London, to...
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Lyndsay
Richmonds
7 years ago
Thank you so much for such lovely feedback. We are glad to hear that had a wonderful night out at Tina the Musical and felt well looked after. We will pass on your compliments to the driver and whole team.
we would recommend your trip journeys to all our friends.the organisation for this trip was up to 5 star rating with the driver making sure that everyone were completely catered for.pick up times for...
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Lyndsay
Richmonds
7 years ago
Thank you for such lovely feedback. We are delighted to hear that you a great trip to Yarmouth. We will pass on your compliments to the driver and wider team.
At Richmond’s we lead our sector with our diverse, modern fleet and qualified, dedicated team of people. Combining traditional courtesy with technology and expertise, we strive to be the coach travel company of choice for business and leisure customers in Cambridgeshire, Hertfordshire, Bedfordshire and Essex by ensuring we provide comfortable, enjoyable and seamless experiences every time.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
At Richmond’s we lead our sector with our diverse, modern fleet and qualified, dedicated team of people. Combining traditional courtesy with technology and expertise, we strive to be the coach travel company of choice for business and leisure customers in Cambridgeshire, Hertfordshire, Bedfordshire and Essex by ensuring we provide comfortable, enjoyable and seamless experiences every time.