Excellent service over the years keeps us as loyal customers.
Always great service with our advisor, she is very knowledgeable and seeks the best for us every time.
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Cliente fidato
Verificato da Feefo
2 months ago
Disgraceful Service
Not helpful in explaining price drop guarantee. Representative was dismissive of my questions. There is no value in booking through the agency, from now on I will book directly with the hotel and...
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Customer Service
Redtag.ca
2 months ago
Thank you for your feedback. We appreciate the upset of finding a lower price after confirming your reservation. Upon reviewing the reservation, our records show we didn't have a price drop promotion at the time that your booking was made. Pricing of travel can be very fluid, and all rates and availability are solely determined by the tour operators. We recognize that this can still be frustrating for our clients who have already confirmed their vacation, prior to a price drop. Pricing and inventory do fluctuate and as you will hopefully concur, this is an area where we have absolutely no control. Our records show a supervisor has been in contact with you regarding this matter. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824
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Cliente fidato
Verificato da Feefo
2 months ago
Reliable and fast!!
I have booked every single vacation with red tag for the past 15 years with no issues. Thank you so much !
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Cliente fidato
Verificato da Feefo
2 months ago
Would use again with caution
Easy to use website, lots of options. was not a fan of the airline chosen to go back or the transportation services.
When selecting a room, it did not specify it was one bed- I travelled with my...
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Customer Service
Redtag.ca
2 months ago
Thank you for providing a review. We are very sorry to hear you encountered any upset with your recent vacation. Please note, we provide hotel links, that when clicked on, connect directly to the vendors' website, which provides information on the hotel and amenities, including bedding type for each room category. Please feel confident, we do value your business and assure you of our very best intentions at all times.
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Cliente fidato
Verificato da Feefo
2 months ago
First time with red tag went great
Everything was smooth, no hidden fees, the trip went great. Booked online, paid by credit card and received all the travel docs. Would be great to have an app from redtag that contained everything...
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MM
Mrs. CATHERINE MACRAE
Verificato da Feefo
CAN
2 months ago
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Cliente fidato
Verificato da Feefo
2 months ago
Outstanding
Sheila was amazing to manage our Purchase although there were changes in our Flight Schedule and our Accomodation in Barbados.
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MC
Ms. LINDA CIMARELLI
Verificato da Feefo
2 months ago
Ciò che Ms. LINDA CIMARELLI ha detto su Redtag.ca:
Our agent was helpful with our somewhat complex travel plans from 2 different cities. However, I tried 3 times to speak to her upon return to give her a heads up about our negative experience...
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Customer Service
Redtag.ca
2 months ago
Thank you for providing feedback on your reservation. We are sorry to hear about the issues you experienced at your destination, as well as the lack of responsiveness from your agent after you returned home. An agent will contact you within 48 business hours to further assist. Please feel confident, we do value your business and assure you of our very best intentions at all times.
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Cliente fidato
Verificato da Feefo
3 months ago
Also great service, professional and knowledgeable
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
