delivered as promised and kept up communications where required so we werent guessing on our order
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KR
kevin randle
4 years ago
Ciò che kevin randle ha detto su RecoverFit:
After sales
Absolutely brilliant . As a football scholar my Normatec Boots are a massive part of recovery.
Had a slight problem with no power to the unit. Contacted recover fit and my unit was up and running...
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0
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MB
Marc Brown
4 years ago
Ciò che Marc Brown ha detto su RecoverFit:
Communication wasn't great.
It wasn't the best. I had to call them to find out that part of my order would not be delivered, after they had taken the monies. When I asked them when the missing hip attachment for the Normatec...
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Dan Mugford
RecoverFit
4 years ago
Hi Marc, My colleague did send you an email on the 10/9/2021 however it may have gone into your junk folder. The delivery was also on Next Working Day and as you missed the cut off on the Thursday (11:00am due to being a small business) which is stated on our website, this was packaged up and fulfilled on the Friday, arriving with you on the Monday. As for the Hip attachment, we have had unusually large quantities of sales in the Hip attachment and our supplier was unable to give us exact dates on stock arrival. I completely understand your frustration with this and we are also not happy with not being able to offer our customers exact dates. We have offered to refund this part of your order however you have chosen to wait for the hips to arrive in stock. Thank you again for your feedback. As soon as we have Hips arrive in stock, we will ensure we have them to you on the Next Working Day delivery service.
MB
Marc Brown
4 years ago
Thank you for the response and your explanation. My disappointment is that you advertised the hip attachment as if it was in stock and at no point did you say it was out of stock. But not to worry.
Just on the hip attachment, you mentioned it would be about two weeks but I have had no correspondence. How is the delivery looking please?
Dan Mugford
RecoverFit
4 years ago
I understand Marc and again apologise for the disappointment caused. I will check with the team and get back to you via email shortly on when we are expecting the Hips in stock
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JM
James Mudge
4 years ago
Ciò che James Mudge ha detto su RecoverFit:
Great service, great products, super pleased ⭐️
Highly recommend, great to deal with ⭐️
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LS
Loic Junior Mbe Soh
4 years ago
Ciò che Loic Junior Mbe Soh ha detto su RecoverFit:
I really enjoy the quality of the equipments I ordered and also the quality of the service was amazing.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
