Thank you for taking the time to share your feedback. As mentioned in my email yesterday, I’ve reviewed your order and can confirm it was placed on 31st March and processed on 1st April. This was then followed by a 4-day national holiday in the UK, during which no orders were processed. As a result, your order was dispatched on the next working day, 7th April. Under normal circumstances, your order would have been processed and delivered much more quickly in line with our usual timelines. I’ve also checked the tracking and can confirm that your parcel has not been held in customs; it is currently moving through the standard customs clearance process. That said, we fully recognize that this experience has fallen short of your expectations, and we sincerely apologize for the inconvenience caused. This is not the level of service we strive to provide. As a gesture of goodwill, I have already requested that your shipping to be refunded when we spoke yesterday. We truly appreciate your patience and understanding, and we’re very sorry for the delays you’ve encountered. If you wish to discuss this any further, please contact me at lily@qualitybearingsonline.com
Recensioni del prodotto
Data di acquisto: 31/03/2026
0
Condividi
JW
Joe Williams
Verificato da Feefo
2 months ago
Ciò che Joe Williams ha detto su Quality Bearings Online:
Excellent service and excellent experience overall !!!
Lily
Quality Bearings Online
1 month ago
Thank you so much for your kind words, Jo! We’re thrilled to hear you had an excellent experience with us. It truly means a lot, and we look forward to serving you again soon!
Recensioni del prodotto
Data di acquisto: 18/02/2026
0
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JS
Jose Seminario
Verificato da Feefo
2 months ago
Ciò che Jose Seminario ha detto su Quality Bearings Online:
The service was excellent
Lily
Quality Bearings Online
2 months ago
Thank you for leaving this amazing 5 star review Jose. We’re delighted to hear you found our service excellent. We truly appreciate your support and look forward to serving you again!
Recensioni del prodotto
Data di acquisto: 02/03/2026
0
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RT
Robert Thornton
Verificato da Feefo
2 months ago
Ciò che Robert Thornton ha detto su Quality Bearings Online:
Quick delivery
Lily
Quality Bearings Online
2 months ago
Thank you for this incredible review Robert. We’re glad your order reached you quickly. We appreciate your support and hope to serve you again soon!
Recensioni del prodotto
Data di acquisto: 13/03/2026
0
Condividi
JA
John Allsop
Verificato da Feefo
GBR
2 months ago
Ciò che John Allsop ha detto su Quality Bearings Online:
Easy to use website and on-line ordering.
Product arrived on time.
Lily
Quality Bearings Online
2 months ago
Thank you for leaving this amazing 5 star review John! We’re glad you found our website easy to use and that your order arrived on time. We really appreciate your support and hope to see you again soon!
Recensioni del prodotto
Data di acquisto: 26/02/2026
0
Condividi
RT
Robert Thornton
Verificato da Feefo
2 months ago
Ciò che Robert Thornton ha detto su Quality Bearings Online:
Quick delivery
Lily
Quality Bearings Online
2 months ago
Thank you for leaving this amazing review Robert! We pride ourselves on our super fast delivery and we are so pleased you recognised that!
Recensioni del prodotto
Data di acquisto: 03/03/2026
0
Condividi
IG
Iain Gillies
Verificato da Feefo
4 months ago
Ciò che Iain Gillies ha detto su Quality Bearings Online:
Great service
Lily
Quality Bearings Online
4 months ago
Thank you for this amazing 5 star review Iain. We’re happy to hear you were satisfied with our service and look forward to helping you again.
Recensioni del prodotto
Data di acquisto: 27/01/2026
1
Condividi
Cliente fidato
Verificato da Feefo
4 months ago
Excelent service.
Lily
Quality Bearings Online
4 months ago
Thank you for taking the time to leave this incredible 5 star review! We pride ourselves on our quality and services and we are so pleased you saw that. We hope you will continue to use our services again in the future.
Recensioni del prodotto
Data di acquisto: 25/01/2026
1
Condividi
Cliente fidato
Verificato da Feefo
4 months ago
Excellent, fast service
Lily
Quality Bearings Online
4 months ago
Thank you for this amazing 5 star review! We pride ourselves on the services we provide and we are so pleased you recongized that! We hope you will use our services again in the future.
Thank you for this amazing 5 star review. We are so pleased you were happy with your order, we pride ourselves on the services we offer. We hope you will continue to use our services.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.