I reported the problem to Primrose and they agreed to replace the faulty one. Shortly after they sent another to say that this had been dispatched. However, it never arrived, Primrose had no idea...
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primrose-uk
Primrose
4 months ago
Thanks Duncan for taking the time to share this. It’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.
Recensioni del prodotto
primrose-uk
Primrose
4 months ago
I'm glad you're pleased with the product, Duncan, and I'm really sorry one panel arrived damaged. Please contact our customer care team or email returns@primrose.co.uk within 24 hours of delivery so we can arrange a free replacement.
Hi Frank. That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Recensioni del prodotto
primrose-uk
Primrose
4 months ago
Thanks, Frank – that’s wonderful to hear! We’re really glad the heater and delivery met your expectations, and we appreciate you taking the time to leave such a positive review.
Thank you for your review – we’re really pleased to hear you were happy with the product and the quick delivery.
Recensioni del prodotto
primrose-uk
Primrose
4 months ago
Thank you for sharing this – we’re really pleased to hear the cats are staying away from your garden so far!
Data di acquisto: 03/06/2026
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DQ
Derrick Quick
Verificato da Feefo
4 months ago
Ciò che Derrick Quick ha detto su Primrose:
What is wanted
primrose-uk
Primrose
4 months ago
Thanks, Derrick.
Recensioni del prodotto
Data di acquisto: 03/06/2026
0
Condividi
HM
Helen Mander
Verificato da Feefo
GBR
4 months ago
Ciò che Helen Mander ha detto su Primrose:
Great service
primrose-uk
Primrose
4 months ago
Thank you, Helen – we really appreciate your feedback and are delighted you had a good experience with us.
Recensioni del prodotto
primrose-uk
Primrose
4 months ago
Thank you so much, Helen – we’re delighted to hear your water feature was easy to set up and looks so beautiful in your garden, especially lit up at night. 🌙💧 Enjoy!
So far the return service is promising but not completed yet so watch this space.
primrose-uk
Primrose
4 months ago
Thanks for the update – we really appreciate you sharing this while your return’s still in progress, and we hope the rest of the process goes smoothly for you.
Recensioni del prodotto
primrose-uk
Primrose
4 months ago
Thanks for taking the time to leave such detailed feedback, and I’m really sorry this water feature was so disappointing. It’s good to hear our team have been understanding so far, and if you need any further help with your return or refund, please email us so we can make sure it’s resolved.
Thanks, Lloyd! I’m really pleased to hear ordering was easy and your delivery was speedy.
Recensioni del prodotto
primrose-uk
Primrose
4 months ago
Thank you so much for your lovely feedback – we’re delighted you’re happy with the weed suppressant and the speedy delivery! 🌿
Data di acquisto: 03/06/2026
0
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ER
Erin
Verificato da Feefo
GBR
4 months ago
Ciò che Erin ha detto su Primrose:
They were responsive when I asked about how to review etc and have been helpful previously. Just not pleased with the particular product I bought
primrose-uk
Primrose
4 months ago
Hi Erin. Thanks for taking the time to share this; it’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.
Recensioni del prodotto
primrose-uk
Primrose
4 months ago
I’m really sorry to hear how difficult the lawn edging has been to install, Erin; that sounds very frustrating after all your effort and time. Please email our team with your order details so we can review this for you and discuss possible options.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.