The telephone people were very good and tried to help as much as they could.
They cannot send one mirror at a time and don’t know when the other one will arrive. Very frustrating for us. We require...
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primrose-uk
Primrose
3 months ago
I’m really sorry for the frustration with the packaging and split delivery, especially after you’d arranged someone to fit the mirrors. Could you email us at info@primrose.co.uk with your order details so we can look into this and see what we can sort out for you?
Recensioni del prodotto
primrose-uk
Primrose
3 months ago
Thank you for taking the time to share this; I’m really sorry for the breakages, the difficulty disposing of the glass, and that you’re still waiting on two mirrors. Please email our team with your order details so we can review what’s happened with the remaining mirrors and get this resolved for you.
Data di acquisto: 15/06/2026
0
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Cliente fidato
Verificato da Feefo
3 months ago
Excellent
primrose-uk
Primrose
3 months ago
Thanks so much for the lovely feedback! Here at Primrose we work hard to give great service, and I hope this means you’ll shop with us again.
Recensioni del prodotto
Data di acquisto: 01/06/2026
0
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CH
C. H.
Verificato da Feefo
GBR
3 months ago
Ciò che C. H. ha detto su Primrose:
Super fast delivery, thanks.
primrose-uk
Primrose
3 months ago
Thank you for your feedback — we’re delighted your order arrived so quickly!
Recensioni del prodotto
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re so pleased the cats are staying away, the birds are back, and that your order arrived so quickly!
Data di acquisto: 01/06/2026
0
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Cliente fidato
Verificato da Feefo
3 months ago
Poor.
primrose-uk
Primrose
3 months ago
Thanks for sharing this. We try hard to get things right – but we clearly let you down this time and I’m sorry; your feedback will help us improve.
Recensioni del prodotto
primrose-uk
Primrose
3 months ago
I can only apologise for what was clearly an unacceptable experience. If you’re happy to send us your contact details and order number to info@primrose.co.uk, we’d really like the chance to look into this and resolve it for you.
Data di acquisto: 26/05/2026
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Cliente fidato
Verificato da Feefo
3 months ago
Very quick delivery!
primrose-uk
Primrose
3 months ago
Thank you for your feedback – we’re delighted to hear your order arrived so quickly!
Recensioni del prodotto
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback – we’re really glad you like it! 🌿
Data di acquisto: 13/06/2026
0
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Cliente fidato
Verificato da Feefo
3 months ago
Great price and quick delivery
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re really pleased you were happy with the price and delivery!
Recensioni del prodotto
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re delighted you found it easy to assemble, great value and quickly delivered!
Ordered and delivered so actual customer service not tested. It will be if the awful quality 75cm sphere proves not fit for purpose once installed. Only at that point can you test how good a company...
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primrose-uk
Primrose
3 months ago
Thanks for sharing your thoughts – you’re absolutely right that problems can happen and it’s how they’re handled that matters. All our products come with at least a one‑year warranty, and if you do have any issues with your 75cm sphere, please contact our customer care team so we can help.
Recensioni del prodotto
primrose-uk
Primrose
3 months ago
Thanks for sharing this – I’m sorry the 75cm sphere hasn’t met your expectations. The stainless steel is designed to be lightweight but it shouldn’t feel unsafe, so please email our customer care team with your order details so we can look into this and discuss options.
Excllent support despite the failure of a total of 3 transformers. Primrose have been great
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback, Mr Croft – we really appreciate your patience and are delighted our team could get everything sorted for you.
Recensioni del prodotto
primrose-uk
Primrose
3 months ago
Thanks, Murray – we’re really pleased you love the spheres and pumps, but we’re sorry about the repeated transformer issues. We appreciate you highlighting this and will pass your comments to our product team for review.
Data di acquisto: 29/05/2026
0
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GP
GAYNOR POWELL
Verificato da Feefo
GBR
3 months ago
Ciò che GAYNOR POWELL ha detto su Primrose:
Just what I was looking for. Very good service
primrose-uk
Primrose
3 months ago
Glad to be of service, Gaynor, and thanks for the great review – we hope to assist you again soon!
Recensioni del prodotto
primrose-uk
Primrose
3 months ago
Glad to be of service, Gaynor, and thanks for the great review – we hope to assist you again soon!
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.