The courier didn't deliver on the day I paid extra for, I waited in all day ,and Primrose refunded me the whole delivery charge.
primrose-uk
Primrose
1 month ago
Thank you for sharing this – I’m glad we were able to refund your delivery charge after the missed courier date, and we really appreciate your understanding.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback and for choosing us again – we’re delighted the screening is proving sturdy and perfect for hiding those unsightly areas in your garden. 🌿
The item took a long time to arrive and although I knew it would, I received no update until I contacted Primrose. Their response was quick and accurate about when the item would arrive.
primrose-uk
Primrose
1 month ago
Thank you for your feedback and patience – I’m glad our team were able to give you an accurate update, and we’ll certainly look at how we can improve our proactive delivery communications.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thank you for your lovely review and for sharing how you’re using the container as a lily pond – it sounds fantastic. I’m sorry it took so long to arrive, but I’m glad you’re pleased with the quality overall.
It was awful. One excuse after another over a month ( promised within 2-3 working days). Never delivered in the end.. I’d never consider buying from again except out of curiosity!
primrose-uk
Primrose
1 month ago
I'm really sorry we let you down with the repeated delays and non-delivery. This isn't the experience we want for our customers, and your feedback will be used to improve our service.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
It’s always disappointing to hear we’ve let ourselves down – but thanks for sharing your experience, it will help us get better. Would you be happy to give us another chance? If so, please contact us on info@primrose.co.uk so we can look into this for you.
Thanks, Paul – we’re really pleased you’re happy with the pots, value and our delivery service! 🌿
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks so much, Paul – that’s a fantastic review! Here at Primrose we work very hard to give great service, so I hope this means you might shop with us again.
Data di acquisto: 08/08/2026
0
Condividi
Cliente fidato
Verificato da Feefo
1 month ago
Great service
primrose-uk
Primrose
1 month ago
Hi there. That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re delighted you’re happy with your item and the speedy delivery, and really appreciate the recommendation.
Kept informed and delivered within the time frame given when ordering.
primrose-uk
Primrose
1 month ago
Thank you for your review – we’re really pleased your Budget Awning arrived on time and that you were kept informed throughout your order.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thank you for the lovely feedback and we're glad your son is pleased with it and that installation was easy. We're sorry to hear about the delivery issues with DX and appreciate you letting us know so we can review this with our courier.
Thanks Richard for the lovely feedback – we’re really pleased you’re happy with the quality and speedy service.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks, Richard – we’re really pleased everything arrived quickly and in good condition, and hope installation goes smoothly once the ground softens a bit. If you need any tips or help when you come to install them, just let us know.
Data di acquisto: 23/07/2026
0
Condividi
Cliente fidato
Verificato da Feefo
1 month ago
Terrible
primrose-uk
Primrose
1 month ago
We try hard to get these things right – but I see we got it wrong this time, and I’m really sorry. If you’re happy to email your details and order number to info@primrose.co.uk, we’d really like the chance to put this right.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks for letting us know; we’re sorry your order is delayed. Please email our customer care team with your order number so we can check the delivery status and help resolve this.
Thanks, Mary – we’re really pleased to hear you’re happy with your planter! 🌿
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks, Mary – we’re so pleased to hear it arrived safely and that you’re happy with the texture and colour of the planter! 🌿
Data di acquisto: 08/08/2026
0
Condividi
Cliente fidato
Verificato da Feefo
1 month ago
Product arrived well packaged
primrose-uk
Primrose
1 month ago
Thanks for letting us know your order arrived well packaged – we really appreciate the feedback!
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks for your feedback, and I’m sorry one of the bars wasn’t secure. Please contact our customer care team so we can look into this for you, and I hope your glass project with the centre holes turns out beautifully.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.