First class customer service, both friendly and helpful, agent was knowledgeable.
All customer services should be like this.
Recensioni del prodotto
Data di acquisto: 09/09/2026
0
Condividi
WI
Will
Verificato da Feefo
GBR
16 hours ago
Ciò che Will ha detto su Primrose:
No issues with delivery
primrose-uk
Primrose
2 hours ago
Thanks, Will – that’s great to hear! We really appreciate you taking the time to let us know.
Recensioni del prodotto
primrose-uk
Primrose
2 hours ago
Thanks, Will – we’re really pleased to hear the PestBye Jet Spray Cat Repeller is working well for you, and we appreciate the tip about using PTFE tape on the joint.
Exceptional service.
Helpful human beings who were prompt, practical and polite.
Can't fault it. Thank you so much.
primrose-uk
Primrose
2 hours ago
We’re delighted you had such a brilliant experience and really appreciate the recommendation. If you need anything else at all, just let us know.
Recensioni del prodotto
primrose-uk
Primrose
2 hours ago
That’s a fantastic review, thank you. Here at Primrose we work very hard to give great service, so it’s wonderful to hear this and I hope it means you’ll shop with us again.
Data di acquisto: 15/09/2026
0
Condividi
Cliente fidato
Verificato da Feefo
1 day ago
Primrose delivered very promptly and everything in good condition.
primrose-uk
Primrose
2 hours ago
Thank you for your lovely feedback – we’re delighted your order arrived quickly and in great condition. 🌱
Recensioni del prodotto
primrose-uk
Primrose
2 hours ago
Thank you so much for your lovely feedback – we’re delighted your order arrived quickly and that everything is working well on your veg patch!
The fence sections weren't dispatched until after I had ordered replacement gates which were delivered separately. Finally the fence sections arrived and was the worst delivery by DX Express, no...
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primrose-uk
Primrose
2 hours ago
Thanks for taking the time to share all of this, and I’m really sorry for the repeated delivery issues and the amount of chasing you had to do. We appreciate your patience and feedback on the packaging, which we’ve passed on so we can improve for the future.
Recensioni del prodotto
primrose-uk
Primrose
2 hours ago
Thanks for your feedback, Laura – I’m sorry the fixings were loose and missing, but glad to hear they were easy to put up and do the job. If you’d like us to look into the missing fixings or packaging, please email our customer service team with your order details.
primrose-uk
Primrose
2 hours ago
Thank you, Laura – we’re really pleased to hear you found it easy to install once drilled and that the fixings worked well for you.
primrose-uk
Primrose
2 hours ago
Thanks, Laura. I’m glad the fence is doing the job and was easy to install, but I’m really sorry it took several attempts to get undamaged sections – we appreciate you sticking with us and will use this feedback to improve our packing and quality checks.
I had originally ordered the gothic gates and was told that all my order was dispatched (gates, fence sections and poles etc) but only the poles arrived. I chased to find out where the gates were to...
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primrose-uk
Primrose
2 hours ago
Thanks for sharing this, Laura – I’m glad you like the gates in the end, but I’m really sorry for the confusion and lack of communication around your original order. We’ll use this feedback to improve our service going forward.
Recensioni del prodotto
primrose-uk
Primrose
2 hours ago
Thanks, Laura – we’re really pleased you found the gates easy to put up and use, and we appreciate your feedback on the latch.
For the posts, communication from primrose was quite good. The rest of the order I had to chase for information
primrose-uk
Primrose
1 day ago
Thanks, Laura, for sharing this balanced feedback – it’s never good to hear we’ve left you chasing for information, but it really helps us improve our service. If you’re happy to, please email your details to info@primrose.co.uk so we can look into this for you.
Recensioni del prodotto
primrose-uk
Primrose
1 day ago
Thanks, Laura – we’re really pleased the posts are doing the job for you, and that delivery went smoothly; we appreciate the tip about taking care when installing them.
This is one of many times I have bought products from Primrose and have always received a great service
primrose-uk
Primrose
2 days ago
That’s a fantastic review, thanks Susan. Here at Primrose we work very hard to give great service, so your comments mean a lot – just let us know if you need anything else.
Recensioni del prodotto
primrose-uk
Primrose
2 days ago
Always happy to help Susan and your review has lifted our hearts! Just let us know if we can do anything else.
Prompt delivery and trellis was good value and well made
primrose-uk
Primrose
2 days ago
Thank you for your lovely feedback – we’re delighted to hear your metal bird trellis arrived promptly and you found it great value and well made.
primrose-uk
Primrose
2 days ago
Thank you for your lovely feedback – we’re delighted to hear your metal bird trellis arrived promptly and you found it great value and well made.
Recensioni del prodotto
primrose-uk
Primrose
2 days ago
Thank you for your lovely feedback – we’re delighted to hear you’re pleased with the look and build quality of the trellis and that the no-assembly delivery worked well for you.
Kate in customer service was perfect. Professional, efficient and friendly. She understood the issue immediately. Whilst this product wasn’t right for my project she gave me the confidence to buy...
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primrose-uk
Primrose
2 days ago
Thank you so much for your lovely feedback, Sarah – we’re delighted Kate could support you so well and really appreciate you choosing Primrose; we hope we can help with the perfect product for your next project.
Recensioni del prodotto
primrose-uk
Primrose
2 days ago
Thanks so much, Sarah – we're delighted to hear Kate took such good care of you and that your refund was processed smoothly. We'll be sure to pass your lovely feedback on to her and the team.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.