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Premiere Suites Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/premiere-suites | Feefo

Cliente fidato

12 days ago

Data di acquisto: 06/07/2025

Right idea, bad execution.

The freezer was leaking throughout my stay so small puddles each night when I got back to my room. Which I cleaned up. Also there was just 1/3 of a roll of toilet paper in the bathroom with no other...

Shiona Staples

Premiere Suites

11 days ago

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience did not fully meet expectations. We regret any inconvenience you encountered during your stay and appreciate you bringing these matters to our attention. We continuously review our processes to ensure a consistent and comfortable guest experience. Regarding building services, please note that some aspects of property management fall outside of our direct operations. However, our Guest Services team remains available around the clock by phone and during business hours by email to support any needs during your stay. We also appreciate your comments regarding in-suite comfort. Guest feedback plays an important role in helping us identify areas for improvement, and we’ll certainly consider this as we look for ways to enhance the overall experience. We hope to have the chance to welcome you again in the future.

Recensioni del prodotto

Shiona Staples

Premiere Suites

11 days ago

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience did not fully meet expectations. We regret any inconvenience you encountered during your stay and appreciate you bringing these matters to our attention. We continuously review our processes to ensure a consistent and comfortable guest experience. Regarding building services, please note that some aspects of property management fall outside of our direct operations. However, our Guest Services team remains available around the clock by phone and during business hours by email to support any needs during your stay. We also appreciate your comments regarding in-suite comfort. Guest feedback plays an important role in helping us identify areas for improvement, and we’ll certainly consider this as we look for ways to enhance the overall experience. We hope to have the chance to welcome you again in the future.

0

GE

Geoff

12 days ago

Data di acquisto: 06/07/2025

Lea

Premiere Suites

11 days ago

Good morning! Thank you for the 5 stars you gave us, this really meant so much to us. Have a good day!

0

Cliente fidato

12 days ago

Data di acquisto: 06/07/2025

Great location and facilities.

Cindy

Premiere Suites

12 days ago

Thank you, we take pride in ensuring our guests have the best possible visit with us!

Recensioni del prodotto

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TC

Trusted Customer

Halifax

13 days ago

Data di acquisto: 03/07/2025

Ciò che Trusted Customer ha detto su Premiere Suites:

1 month stay

Management are very accommodating and responsive..

Shiona Staples

Premiere Suites

12 days ago

Thank you for your wonderful feedback! It means a lot to us, and we look forward to welcoming you back in the future!

Recensioni del prodotto

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GR

Greg

New Glasgow

15 days ago

Data di acquisto: 30/06/2025

Ciò che Greg ha detto su Premiere Suites:

Staff were all amazing and so accommodating and helpful. Accommodations were excellent and amenities were next level.

Shiona Staples

Premiere Suites

12 days ago

Thank you for your kind words! We're thrilled to hear that you had such a great experience with our team and enjoyed the accommodations and amenities. It was truly our pleasure to host you!

Recensioni del prodotto

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Cliente fidato

15 days ago

Data di acquisto: 30/06/2025

Great people too deal with !!!

Great people too deal with.

Jessica Schofield

Premiere Suites

11 days ago

We're delighted to hear that you had a great experience with our team. Providing excellent service is always our top priority. We appreciate your feedback and hope to welcome you back again soon!

Recensioni del prodotto

0

WI

Will

Vancouver

15 days ago

Data di acquisto: 03/07/2025

Ciò che Will ha detto su Premiere Suites:

Not great

Entry information email was never sent so we spent an hour in the cold making international (foreign number) calls on our mobiles to less than responsive staff. Once in, the layout of the apartment...

Jessica Schofield

Premiere Suites

10 days ago

Thank you for your detailed feedback. We sincerely apologize for the initial check-in difficulties and the challenges you faced during your stay. This is not the experience we aim to provide. We’ve since reviewed and updated our guest communications to prevent similar issues, including ensuring accurate and location-specific information is provided. We also understand the layout of the apartment impacted your comfort, and we’ll take this into consideration for future improvements. We regret the inconvenience and appreciate you bringing these matters to our attention, to help us enhance the guest experience moving forward.

Recensioni del prodotto

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GV

Geoff and Veronika

Halifax

15 days ago

Data di acquisto: 03/07/2025

Ciò che Geoff and Veronika ha detto su Premiere Suites:

A series of terrible experiences

Our first unit at The Maple was very dirty and as mentioned in my previous review - not properly assembled, it fell on my foot causing a bruise, broken skin, and substantial bleeding. The second unit...

Jay Thomas

Premiere Suites

11 days ago

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience — this is not the standard we strive to uphold, and we regret that your stay fell short of expectations. We take guest safety, privacy, and comfort very seriously, and we're addressing these matters internally. Please know that we took your concerns seriously at the time and did everything we could to rectify the situation as quickly and thoughtfully as possible. We’ve also shared your comments with our team to help ensure similar issues don’t happen in the future. We sincerely appreciate your input, as it helps us improve.

Recensioni del prodotto

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Cliente fidato

16 days ago

Data di acquisto: 27/06/2025

Not so well...

During the time I stayed in Calgary I was in the Versus building, downtown Calgary. Most of the time there was only 1 or 2 elevator working. I got stuck in the elevator twice. The parkade gate of the...

Jessica Schofield

Premiere Suites

10 days ago

Thank you for taking the time to share your feedback about your stay. We understand how frustrating and concerning it must have been to deal with recurring elevator issues, including the unfortunate incidents of being stuck, as well as your issues with the parkade. We take matters of safety and functionality very seriously and are actively working with the building management to ensure these problems are addressed and resolved promptly. Had we been made aware of the housekeeping concerns during your stay, we would have been happy to address them promptly and ensure your experience was more comfortable.

Recensioni del prodotto

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Cliente fidato

18 days ago

Data di acquisto: 28/06/2025

I found the Premiere Suites team was polite, helpful and quick to respond to any questions i had.

Jay Thomas

Premiere Suites

15 days ago

We are so grateful that you enjoyed your stay with us. We strive to have excellent customer service for our guests.

Recensioni del prodotto

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Premiere Suites Recensioni

Reservation PR-WEST-202504211110Altre recensioni di questo prodotto (2)Visualizza il sito web del prodottoNot very. See more fulsome review.

Creighton ApartmentsAltre recensioni di questo prodotto (157)Visualizza il sito web del prodotto

CraneAltre recensioni di questo prodotto (12)Visualizza il sito web del prodottoVery satisfies. Unit is clean, complete and very comfortable..

Maple CommercialAltre recensioni di questo prodotto (22)Visualizza il sito web del prodottoVery satisfied it was so comfortable it felt like our home in the city

The JunctionAltre recensioni di questo prodotto (7)Visualizza il sito web del prodottoVery satisfied

Vancouver HouseAltre recensioni di questo prodotto (1)Visualizza il sito web del prodottoPoor layout. Particularly the bedrooms. ….. 3 minutes later and I still can’t post this review as even the website for the reviews is poor!

CraneAltre recensioni di questo prodotto (12)Visualizza il sito web del prodotto

Versus LivingAltre recensioni di questo prodotto (19)Visualizza il sito web del prodotto

Bishop's Landing LW79Altre recensioni di questo prodotto (29)Visualizza il sito web del prodottoWonderful location and the suite was nicely decorated, quite spacious, had a comfortable bed and had all the essentials I needed to make it feel like home.

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