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Channel Islands Direct Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/premier-holidays-ltd-ta-channel-islands-direct | Feefo

Visualizzazione di tutte le 1,947 recensioni

Cliente fidato

Verificato da Feefo

10 months ago

Beautiful island escape

It was great having everything arranged for us, but wish we had been given more of a choice coffee accommodation in Guernsey.

Cliente fidato

Verificato da Feefo

10 months ago

The hotel was lovely for families

You could be more personal at the hotel

Nigel Allen

Verificato da Feefo

Godalming

10 months ago

Ciò che Nigel Allen ha detto su Channel Islands Direct:

absolutely brilliant, very helpful from start to finish

ClaIre Mahony

Verificato da Feefo

Bristol

10 months ago

Ciò che ClaIre Mahony ha detto su Channel Islands Direct:

Very helpful and professional.

Raymond Powell

Verificato da Feefo

newport pagnell buck

10 months ago

Ciò che Raymond Powell ha detto su Channel Islands Direct:

trips thats in the price

Your wording for whats included is a sham as it clearly states that certain trips were included such as trip to sark plus other trips

Claire

Channel Islands Direct

10 months ago

On our website we do provide information about excursions that we recommend doing whilst in the Channel Islands. These are not included free of charge in the holiday there is a cost involved. Unfortunately there appears to have been a misunderstanding regarding this and we regret at no point when you booked your holiday or when you were in Guernsey did you raise this with us. It was not until you contacted us when you had returned home were we made aware of this and we explained at the time there were costs involved to book excursions.

Cliente fidato

Verificato da Feefo

10 months ago

Will not repeat!

First hotel booked and paid then advised sea view room not available. Second hotel option booked and paid to be told gym not available half of the week. Flight cancelled night before holiday, had to...

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Claire

Channel Islands Direct

10 months ago

Thank you for taking the time to share your feedback following your recent holiday to Jersey. We are sorry for the issues you encountered with the accommodation, flight changes, and the service at the hotel. Regarding the flight cancellation, we understand how disruptive this can be, especially with little notice. Unfortunately we have no control over flight schedules as these remain the responsibility of the airlines but we acknowledge any changes to our clients holiday plans is disappointing. We were disappointed to hear about the service you faced at the hotel bar and your feedback has been passed to the hotel. We hope despite the issues raised you enjoyed your time in Jersey and thank you again for bringing these matters to our attention.

William Greenwood

Verificato da Feefo

Whitehead

10 months ago

Ciò che William Greenwood ha detto su Channel Islands Direct:

A well organised holiday

Efficient and informative.

Cliente fidato

Verificato da Feefo

10 months ago

Norfolk Hotel St Helier

The arrangement of the special assistance was first class at Glasgow and Jersey airport. But channel island direct never told the Norfolk hotel about my husbands disability. Therefore the hotel was...

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Patricia Sharp

Verificato da Feefo

Corsham

10 months ago

Ciò che Patricia Sharp ha detto su Channel Islands Direct:

A great company to book with.

Great friendly service. Kept up to date as soon as there was a flight time change.

Cliente fidato

Verificato da Feefo

10 months ago

Happy to be back in Jersey

On the whole the service was good although we were disappointed that we could not book the shared transfer from the airport to the hotel online but had to phone the office to do that. Also, after...

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