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Channel Islands Direct Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 2,256 recensioni

Cliente fidato

Verificato da Feefo

2 years ago

Super break , good value, the hotel was even better than we expected

Everything went smoothly, the service was helpful and efficient

Cliente fidato

Verificato da Feefo

2 years ago

Magnificent Hotel

We were very disappointed with Channel Islands Direct, who contacted us a week before our holiday and said that Aurigny Airlines had cancelled the return flight, but we could fly the following day at...

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Joanne G

Channel Islands Direct

2 years ago

Thank you for sharing your feedback with us. We truly understand how disappointing and inconvenient this situation must have been for you.We want to address the misinformation you received regarding the cancellation of your return flight with Aurigny. We apologise for any confusion caused by the information provided by Channel Islands Direct. Regarding the overbooking issue, we promptly relayed the automated cancellation notice we received from Aurigny to you. We reached out to Aurigny for clarification and were informed that the flight on the 1st of June was indeed overbooked, resulting in the rescheduling of some passengers to the following day. While this was out of our control, we apologize for any inconvenience and upset it caused you. We're delighted to hear that you enjoyed your stay at the Old Government House and that Alejandro provided impeccable service during breakfast. We'll be sure to pass on your compliments to him and the rest of the team. Thank you for bringing this to our attention.

Cliente fidato

Verificato da Feefo

2 years ago

Would highly recommend

Service was excellent and we were kept well informed at all stages. Website was very easy to use and we would not hesitate to use again.

Cliente fidato

Verificato da Feefo

2 years ago

The Jersey Boys

Very quick and efficient at providing revised costings and confirming details when requesting alternative departure dates and sleeping arrangements

Stephen Moore

Verificato da Feefo

Winchester

2 years ago

Ciò che Stephen Moore ha detto su Channel Islands Direct:

First visit to the Channel Islands.

The service was very good, arranged at short notice and very politely. All the arrangements went smoothly. The accommodation was very good although the room at Whites Hotel on Herm was a little...

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Sandra Withers

Verificato da Feefo

Abertillery

2 years ago

Ciò che Sandra Withers ha detto su Channel Islands Direct:

Would think twice about booking through Channel Islands direct again

Not a pleasant experience when booking through Channel Island direct. They made mistake after mistake with the booking service and then had the audacity to charge me for one mistake I made. The...

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Joanne G

Channel Islands Direct

2 years ago

Thank you for your feedback, and we sincerely apologise for any difficulties you experienced with our booking service. Your experience is very important to us, and we and we regret any inconvenience or anxiety caused by the mistakes made during the booking process. We understand the importance of a smooth and stress-free experience when planning a holiday, and we apologise if we fell short of your expectations on this occasion. We appreciate your understanding that while we did make an error earlier in the booking process, the charge was due to the incorrect name provided to us. Please know that we take your feedback seriously and will use it to improve our services in the future. Thank you for bringing this to our attention

Cliente fidato

Verificato da Feefo

2 years ago

Helpful and efficient

People we interacted with were very friendly and helpful. Everything was very efficient and we had a lovely time on Jersey.

Laura Toomer

Verificato da Feefo

2 years ago

Ciò che Laura Toomer ha detto su Channel Islands Direct:

Great holiday!

Efficient and thorough - easy to contact when I did have a query. I would recommend.

Cliente fidato

Verificato da Feefo

2 years ago

Top notch.

Good value holiday in a great hotel.

Anthony Winter

Verificato da Feefo

Bristol

2 years ago

Ciò che Anthony Winter ha detto su Channel Islands Direct:

OK & value for money

Very good apart from airport pick up

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