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Recensioni di Channel Islands Direct

Visualizzazione di tutte le 2,256 recensioni

Cliente fidato

Verificato da Feefo

1 year ago

Good holiday

Booking via phone was good, transfers to hotel worked well,good package overall. But website didn't work when we rrued to book online. Lovely hotel with excellent staff.

Alan Trim

Verificato da Feefo

SOUTHAMPTON

1 year ago

Ciò che Alan Trim ha detto su Channel Islands Direct:

Foggy times

The booking was good as was the service at Southampton Airport. The Grange hotel was very good, friendly staff and very good food. Unfortunately Guernsey Airport was fogbound on departure day and...

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Cliente fidato

Verificato da Feefo

1 year ago

good service

Excellent service by well informed staff and went the extra mile

Cliente fidato

Verificato da Feefo

1 year ago

Greenhills Jersey break, a thoroughly enjoyable experience

All went smoothly, all information speedily emailed, aircraft boarding passes sorted easily and Hotel was exceptional, all in a great experience

Robert Eastment

Verificato da Feefo

Tadley,Hampshire

1 year ago

Ciò che Robert Eastment ha detto su Channel Islands Direct:

Angry,Upset and Dissapointed

From start to finish(just one day)the whole experience was a disaster.The person on the check-in desk was totally unhelpful when we were informed by another passenger that the check-in desk had been...

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Joanne G

Channel Islands Direct

1 year ago

Thank you for sharing your feedback. We are truly sorry to hear of your recent experience, especially for such a special occasion as your joint 70th birthdays. We understand how frustrating it must have been to experience cancellations, delays, and a lack of communication from airport staff. We sincerely apologise for any inconvenience caused. Regarding your request for a refund, I can see from our records that you have been in contact with us previously, and that our colleague explained the situation. Unfortunately, as the cancellations were due to weather conditions, we are unable to offer a refund directly. In cases like this, we kindly recommend contacting your travel insurance provider, as they may be able to assist with a claim. However, if the insurance company is unable to help, please feel free to reach out to us again, and we will be happy to review the situation further.

Susan Ketteridge

Verificato da Feefo

Melbourn

1 year ago

Ciò che Susan Ketteridge ha detto su Channel Islands Direct:

Every thing went to perfection, Definitely holiday with you again to Jersey

Cliente fidato

Verificato da Feefo

1 year ago

Very professional and comprehensive documentation.

Cliente fidato

Verificato da Feefo

1 year ago

Staff

The service was absolutely excellent. All staff helpful and courteous. Would definitely like to return in May.

Cliente fidato

Verificato da Feefo

1 year ago

These people really know what they are doing

The Channel Islands Direct reps were cosistently patient and helpful when dealing with my numerous enquiries and provided an excellent degree of customer service. As for the holiday itself,...

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Anne Ashworth

Verificato da Feefo

Lancashire

1 year ago

Ciò che Anne Ashworth ha detto su Channel Islands Direct:

Lovely hotel - staff very friend friendly and went that extra mile

Good communication

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