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Pour & Sip Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/pour-sip | Feefo

Visualizzazione di tutte le 733 recensioni

Andrew Moore

3 years ago

Ciò che Andrew Moore ha detto su Pour & Sip:

RUBBISH CUSTOMER SERVICE - PLEASE AVOID

Rubish customer service - wish i could ZERO STARS. Second time in a row that parcel was thrown over gaden gate, DESPITE being in home. No knock on door AGAIN. I was told that this would not be...

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Emma Golds

Pour & Sip

3 years ago

Hi Andrew, Thank you for taking the time to leave us a review. I can see that we have been in discussions over email and I apologise that you have had such a negative experience with the couriers that we use. This is not the level of service that we expect from them and I can assure you that this feedback has now been logged with them to avoid this happening to anyone in the future. I understand that we have requested further details of the previously raised issue, as unfortunately we cannot find any communications from yourself on our system, so we look forward to receiving this information. Thankfully, as you have confirmed over email, your orders were intact, with no damage to the drams, which is fantastic. I can also see that you have been compensated to apologise for these inconveniences. If in the unfortunate event that an order does get damaged in transit, we are always on hand to immediately ship a replacement out, so that you are never out of pocket. We are sorry to see you go. Many thanks, Pour & Sip

Robert Johnston

3 years ago

Ciò che Robert Johnston ha detto su Pour & Sip:

Poor website. Problem using gift voucher. Took money from my account instead of applying gift voucher. Waiting for refund.

Emma Golds

Pour & Sip

3 years ago

Hi Robert, A charge will only occur when a gift voucher has not been input at the checkout. If you could please drop us an email at - cs@pourandsip.com - with your gift voucher code, we can sort this for you! Many thanks, Joseph

Cliente fidato

3 years ago

Fabulous service!

Pour and Sip are fantastic to deal with. They answer queries efficiently and are always knowledgeable and helpful. Their products are fabulous too. Would definitely recommend.

James Smith

3 years ago

Ciò che James Smith ha detto su Pour & Sip:

Whisky arrived as intended

John McLennan-Parish

3 years ago

Ciò che John McLennan-Parish ha detto su Pour & Sip:

Bring back reward points

What's the point of leaving a review. Nothing in it for the pour and Sip members anymore. Whisky is nice arrived on time. That's about it.

Emma Golds

Pour & Sip

3 years ago

Hi John, We are sorry to hear that you are unhappy with our recent changes :( Hopefully you can still enjoy the drams that you receive, as well as the monthly live tasting and Member store! Many thanks, Joseph @ Pour & Sip

Nadia Kondratiev

3 years ago

Ciò che Nadia Kondratiev ha detto su Pour & Sip:

The usual excellent service

The service was prompt and efficient, smooth, with no problems, as it usually is.

Cliente fidato

3 years ago

Media caricati

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Careless shipment

Parcel thrown over gate despite courier not knocking at door AND taking photo of parcel outside front door. I was at home at the time

Emma Golds

Pour & Sip

3 years ago

Hi There, We are very sorry to hear that our courier was so careless with the delivery of this item. This is totally unacceptable and we do not condone this behaviour from our courier. We will be in contact with them over this issue as we have a contract with them to require a signature with every delivery. I am very sorry for any inconvenience this may have caused. We would also like to know if any of the products were damaged. If so we can assist you with replacements. If you have any question or queries in the meantime please do get in contact with us. Many thanks Max - Customer Relations

Cliente fidato

3 years ago

Hi, Many thanks for the reply. Fortunately, the glasses were ok. Kind regards.

Alastair Taaffe

3 years ago

Ciò che Alastair Taaffe ha detto su Pour & Sip:

No rewards !! Only a below average subscription service now.

Always enjoyed P&S in the past but the Islay box put a damper on it for me. To be told the rewards points were going, means that P&S are just a below average subscription service now and I’ve...

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Emma Golds

Pour & Sip

3 years ago

Hi There, We are sorry to hear that you were not impressed by one of our Pour and Sip boxes. We have unfortunately had to remove our rewards system but have dispatched out vouchers to be able to be used for money off so our customer are not left out of hand. If you have any questions or queries in the meantime please do get in contact with us. Many thanks, Max - Customer Relations

Cliente fidato

3 years ago

Informative and enjoyable tasting

Great tasting experience with informative and entertaining guests

Laurence Still

3 years ago

Ciò che Laurence Still ha detto su Pour & Sip:

Prompt service / delivery.

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