Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di Planet Cruise

Visualizzazione di tutte le 13,411 recensioni

Cliente fidato

Verificato da Feefo

1 month ago

Knowledgable

Very helpful and knowledgeable Contact. Lots of help with cabin booking

Cliente fidato

Verificato da Feefo

2 months ago

WOULD NOT recommend - booking and finance staff need better training

`I booked my cruise over the phone and all was well until payment. Agent said there was a problem with card payment so she did it again and couldn't get it to work. She went away and called me back...

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Shanaz

Planet Cruise

1 month ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about the stress and frustration caused by this payment issue. We completely understand how concerning it is to see a duplicate charge on your card, especially for such a significant amount, and we are very sorry for the inconvenience and delay you experienced while this was resolved. Your feedback regarding the communication from our booking agent and the delays within our finance department has been passed directly to our management team to ensure better training and clearer processes are put in place. We are glad to hear that our agent from the Customer Relations Team was able to assist you effectively once the issue was logged. We deeply value your long-standing loyalty, and apologise that you felt let down during this process. Should you need anything further for your booking, please do not hesitate to contact us. Kind regards Customer Experience Team

Cliente fidato

1 month ago

thanks for the reply and for your comments saying that you will pass my concerns about over the phone booking agents and finance department needing more training

Cliente fidato

Verificato da Feefo

1 month ago

Stress free booking

Excellent. Straightforward process.

Michael Ioannou

Verificato da Feefo

1 month ago

Ian Matthews

Verificato da Feefo

2 months ago

Ciò che Ian Matthews ha detto su Planet Cruise:

Very helpful explained each stage.

Lynne Fowkes

Verificato da Feefo

4 months ago

Ciò che Lynne Fowkes ha detto su Planet Cruise:

Easy

Cliente fidato

Verificato da Feefo

5 months ago

Cliente fidato

Verificato da Feefo

5 months ago

We have used Planet Cruise for a number of years now, and never had any pr

Website is easy to use

Cliente fidato

Verificato da Feefo

5 months ago

Baltic Cruising here we come

Our sales agent was called Deborah and she was very helpful, we had to make some adjustments to the itinerary as the flights didn’t suit, so we went without the flights but the hotel and transfers we...

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Cliente fidato

Verificato da Feefo

5 months ago

Booked my dream cruise on QM2

Very easy to contact a cruise adviser who understood my requirements. professional service and friendly advice . A Good deal available and I booked my dream cruise on QM2 on the spot ,hassle free and...

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