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Panasonic UK Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 2,336 recensioni

Cliente fidato

Verificato da Feefo

3 days ago

Seamless experience

Just what I expected from an international company, a seamless experience. The only thing I would like is a delivery option. To be able to collect from a collection point would be far more convenient.

Cliente fidato

Verificato da Feefo

3 days ago

John Lawrence-Jones

Verificato da Feefo

3 days ago

Cliente fidato

Verificato da Feefo

3 days ago

Prompt friendly service.

Cliente fidato

Verificato da Feefo

3 days ago

Dreadful, conflicting customer service

Unfortunately I cannot put no stars, I will never be purchasing from Panasonic again. The delivery had to be my address, no neighbour which was limiting. Item turned up with a very damaged box so I...

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Cliente fidato

Verificato da Feefo

4 days ago

Good offer, delivered quickly. No drama

Cliente fidato

Verificato da Feefo

4 days ago

Cliente fidato

Verificato da Feefo

4 days ago

It could not have been better. Christina showed great patience and understanding with my problem. Well done to her !!

Ian Wainwright

Verificato da Feefo

GBR

4 days ago

Ciò che Ian Wainwright ha detto su Panasonic UK:

Great Panasonic service

Panasonic service was 5 star only problem was DHL delivery . They e mailed me with a time of between 2 and 3 and I missed it as they arrived at 12. Next day they gave me a time of 1 till 2 but again...

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Steven Greenfield

Verificato da Feefo

GBR

17 days ago

Ciò che Steven Greenfield ha detto su Panasonic UK:

Bad Experience.

Customer service is horrendous. Attempting to organise a simple return involves multiple, inconsistent and lengthy emails via an offshore centre. In 2026, this is way off customer service.

Panasonic Customer Care UK

Panasonic UK

11 days ago

Dear Customer, Thank you for your feedback and I am sorry to hear about the difficulties you have encountered. When an issue comes up with our products, we always try to help with troubleshooting first to resolve it before a return is needed, so the process may feel a bit tedious. Also, in order to determine that there is nothing else that can be done to remedy the issue, we usually need photos of the product or problem which would again, lengthen the process As I can see your case, the return has been made and the refund is on its way. Again, we are sorry for the inconvenience and for the frustration caused. Kind Regards, Panasonic Customer Support Team

Steven Greenfield

4 days ago

Thanks for the response, which is a little disingenuous to say the least. This was a simple return at my request, on July the 5th, within 14 days of delivery. Zero questions asked by your team to ‘troubleshoot’ as there were no product issues reported by me.. the team refused to supply simple return details via several emails or the phone calls I made. I had to then make separate, direct contact with a senior member of a different team to find these details out. Interesting that no one confirmed my refund prior to this public post (or the fact that I had to chase again to actually confirm this). To summarise, having dealt with six different team members, it took between. July 6th and July 14th to find the return address, and then the 15th and 21st July to receive any sort of confirmation of the refund (apparently the warehouse couldn’t be contacted internally). I’m so glad this is over and I’ve only paid £18 postage for the experience.

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