Thank you for taking the time to leave a review. We appreciate all feedback and take on board and improve where necessary. We want all of our students to be happy with the service they receive and we apologise that you feel we have fallen short. We have replied in full to you via email and hope that you have received this and take our suggestions on board.
As a gesture of goodwill and in an attempt to further assist you, we have agreed to extend your tutor support free of charge for an additional 6 months, this makes up for the months in which we have received no contact from you. We hope, with this help, you will be able to get back on track and use your personal tutor for the guidance needed.