Value for money, service, and overall customer satisfaction, will use again, highly recommended!
Fantastic service from start to finish, the personal touch from Fin, the price and quality of the ring was as stated, Orla James is a truly professional company, we received our ring well before the...
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Trusted Customer
Verificato da Feefo
10 years ago
Ciò che Trusted Customer ha detto su Orla James:
excellent
Very professional and kept me fully updated
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Trusted Customer
Verificato da Feefo
10 years ago
Ciò che Trusted Customer ha detto su Orla James:
Perfect we got exactly what we wanted
Extremely helpful
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Trusted Customer
Verificato da Feefo
Edinburgh
10 years ago
Ciò che Trusted Customer ha detto su Orla James:
5* - would strongly recommend
Good communication and speedy delivery. I had to get the one ring resized, and the after sales service was excellent.
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Trusted Customer
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Oxford
10 years ago
Ciò che Trusted Customer ha detto su Orla James:
A**
2 great rings, delivered very quickly. Great service, thank you very much!
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Trusted Customer
Verificato da Feefo
Auckland, New Zealand
10 years ago
Ciò che Trusted Customer ha detto su Orla James:
Fast delivery, the website Had every customised description, and the ring arrived exactly as ordered.
My fussy husband is well made up with it.. Thank you!
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Trusted Customer
Verificato da Feefo
10 years ago
Ciò che Trusted Customer ha detto su Orla James:
Excellent throughout.
We were very impressed with Orla James all the way from our initial enquiries to finally receiving our wedding rings. They were always very responsive to emails, answered all our (many!) questions,...
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Cliente fidato
Verificato da Feefo
10 years ago
Poor communication
Communication was poor. Delivery of the product was delayed twice and on both occasions I was not informed until I contacted customer service. The order was placed 6 weeks before the product was...
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Info@orlajames.com
Orla James
10 years ago
Thank you Simon for taking the time to leave your review comments. Your feedback is truly valuable to us because we work hard to provide a great customer service and we're always eager to hear ways we can improve. Our rings are hand crafted to order in the UK and our diamonds set rings take around 5 weeks. Your ring was despatched a couple of days over this time on the 15th June due to a slight delay at the Assay office. It is disappointing to hear you had to chase for an order status update and I do sincerely apologise for the inconvenience this may have caused. It must have been stressful to only receive your ring on the day of your wedding. We are reviewing ways we can ensure this doesn't occur in the future, but in the meantime please do contact me directly at fin@orlajames.com or call on 01903 331707 if you'd like to discuss further. Best wishes, Fin MacDonald
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Trusted Customer
Verificato da Feefo
Cork, Ireland
10 years ago
Ciò che Trusted Customer ha detto su Orla James:
A first rate service with great communication!
We were able to use the free ring sizer tool to get our correct sizes, and also availed of the sample rings which helped us greatly to make our final decisions, almost like a try before you buy!...
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Trusted Customer
Verificato da Feefo
Indonesia
10 years ago
Ciò che Trusted Customer ha detto su Orla James:
may product not received...my location in indonesia...and status just PDO...very not good...i want to know about real location my ring...
Info@orlajames.com
Orla James
10 years ago
Dear Adi, This is disappointing to here. Your ring was despatched to you on the 27th May and ideally should have arrived with you by this time. Unfortunately the parcel is being returned to us from Indonesia as the courier says the address is unkown. I have been in contact with you by email to check the shipping address and to ask if you'd like us to resend it or give a full refund. Look forward to hearing from you to enable a swift resolution. Best regards, Fin
Welcome to Orla James, a UK based online wedding jewellery boutique here to help you find the perfect wedding rings and jewellery to symbolise your love for and marriage to your partner.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Welcome to Orla James, a UK based online wedding jewellery boutique here to help you find the perfect wedding rings and jewellery to symbolise your love for and marriage to your partner.
Our rings are hand crafted to order in the UK and our diamonds set rings take around 5 weeks. Your ring was despatched a couple of days over this time on the 15th June due to a slight delay at the Assay office. It is disappointing to hear you had to chase for an order status update and I do sincerely apologise for the inconvenience this may have caused. It must have been stressful to only receive your ring on the day of your wedding.
We are reviewing ways we can ensure this doesn't occur in the future, but in the meantime please do contact me directly at fin@orlajames.com or call on 01903 331707 if you'd like to discuss further.
Best wishes,
Fin MacDonald