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Online Carpets Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 49,138 recensioni

Cliente fidato

Verificato da Feefo

1 month ago

Would recommend

No issues

Mrs Julie A Edmonds

Verificato da Feefo

1 month ago

Ciò che Mrs Julie A Edmonds ha detto su Online Carpets:

Very good but felt the £20 delivery charge was too much for a £7 item. Especially as I had already spent over £400 on laminate flooring.

Richard Burton

Verificato da Feefo

GBR

2 months ago

Ciò che Richard Burton ha detto su Online Carpets:

issues resolved responsibly

delivery experience was not ideal, but the company listened to my feedback and resolved my issue satisfactorily

Customer Services

Online Carpets

2 months ago

Good afternoon, We appreciate you taking the time to review your recent order and are sorry to hear that you were left disappointed with the delivery service provided. Our delivery information, including delivery timescales, is provided on our website and within our order confirmation emails. Our deliveries are made to the nearest accessible external point of the property, which is typically the front door or, where access restrictions apply, kerbside. Drivers are not contracted to enter properties or carry goods beyond the threshold, and on this occasion the delivery was made to the driveway in line with our delivery policy. Having reviewed your order, we can confirm that it was delivered within the advertised Express Delivery timescale. We appreciate your comments and have shared your feedback with our Customer Care Team for further review as part of our ongoing commitment to improving our service. Kind regards, Jenny Online Carpets

Machiela Williams

Verificato da Feefo

GBR

1 month ago

Ciò che Machiela Williams ha detto su Online Carpets:

Perfect! Excellent! And speedy delivery.

Cliente fidato

Verificato da Feefo

1 month ago

New carpet & Underlay

Fast delivery. Excellent price

Susan Smith

Verificato da Feefo

GBR

1 month ago

Ciò che Susan Smith ha detto su Online Carpets:

12 mm flooring

Great from start to finish , Ordering , Delivery spot on , the flooring is of excellent quality was told it was easy to lay by the fitter & it looks stunning, ,the delivery driver was a gem placed it...

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Cliente fidato

Verificato da Feefo

1 month ago

I will use OnlineCarpets again without hesitation.

Excellent service. Website accurate, clear and easy to follow. Delivery fast and effective.

Mark

Verificato da Feefo

GBR

2 months ago

Ciò che Mark ha detto su Online Carpets:

Stairs and landing carpet

Excellent service very easy to order and free samples help greatly. Delivery was as quoted with Excellent tracking available. Would definitely recommend I'll be ordering again in the near future.

Denise

Verificato da Feefo

GBR

2 months ago

Ciò che Denise ha detto su Online Carpets:

One very happy customer

Excellent service from ordering the carpets to the delivery. Always receive brilliant customer service from this company.

Graham Ross

Verificato da Feefo

GBR

2 months ago

Ciò che Graham Ross ha detto su Online Carpets:

Good quality and excellent customer service.

Carpet itself was as expected, however the delivery let it down as they folded it in half to fit it in the delivery van. This has left creases throughout the middle of the carpet. Even after laying...

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Customer Services

Online Carpets

2 months ago

Good morning, Thank you for taking the time to leave your review. We are sorry to hear that your experience has not fully met expectations and that you have been left feeling disappointed. All of our flooring is cut, rolled, and wrapped in our warehouse, complete with an inner cardboard tube to help prevent damage during storage and transport. Having checked our records, we cannot see any written correspondence advising us of any issues following your delivery. We are keen to learn more about your experience so that we can begin a full investigation and work towards a satisfactory resolution. A member of our Customer Care Team will be in contact with you shortly. Kind regards, Jenny Online Carpets

Non hai ricevuto un invito a scrivere una recensione?

Great website where you can put your sizes in,very competitive price

Excellent price for a web back carpet ,I'll be ordering more for livingroom

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