Service was ok,info was understandable but felt a bit rushed.Felt like the person was reading a scripted speech to me. I will read through the documentation very carefully.
CX
OneChoice
4 hours ago
Hi there,
Thank you for your feedback. We're pleased to hear the information was understandable. We also appreciate your comments about the pace of the conversation and how it was delivered, as this helps us improve the experience we provide. Thank you for taking the time to share your thoughts.
Recensioni del prodotto
CX
OneChoice
4 hours ago
Hi there,
We appreciate the feedback you have shared with us and we would like the opportunity to walk you through our policy again so you can ask questions and gain a thorough understanding.
Please let me know if you are open to this conversation and I can organise this around a time suitable for situation. I have also passed your comments onto our team.
Kind regards,
Scott
Data di acquisto: 11/06/2026
0
Condividi
Cliente fidato
Verificato da Feefo
12 hours ago
well explained to which I understood very well the Policy
CX
OneChoice
7 hours ago
Hi there,
Thank you for your feedback. We're pleased to hear the policy was explained clearly and that you found it easy to understand. We appreciate your support.
Kind regards,
Scott
Recensioni del prodotto
Data di acquisto: 11/06/2026
0
Condividi
CL
Crystal Brooke Larsen
Verificato da Feefo
NZL
5 days ago
Ciò che Crystal Brooke Larsen ha detto su OneChoice:
Hi Crystal,
Thank you for your kind feedback. We're delighted to hear you received amazing customer service and found our team to be so kind. We appreciate your support.
Kind regards,
Scott
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recensioni del prodotto
Data di acquisto: 08/06/2026
0
Condividi
TF
Theresa Fairest
Verificato da Feefo
NZL
7 days ago
Ciò che Theresa Fairest ha detto su OneChoice:
Great very helpful understanding
CX
OneChoice
6 days ago
Hi Theresa,
It is always great to hear of the service our customers receive when speaking with our helpful team members and we appreciate you taking the time to let us know about your experience.
Kind regards,
Alisa
Recensioni del prodotto
Data di acquisto: 08/06/2026
1
Condividi
Cliente fidato
Verificato da Feefo
8 days ago
I was happy with the way that the representative who I spoke to, handled my policy questions, & his telephone manner was very good & easy going.
He had a nice, calm demeanor, which put me at ease, &...
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CX
OneChoice
6 days ago
Hi there,
Thank you for your kind feedback. We’re so pleased to hear our team member provided helpful, patient service and made you feel at ease throughout the conversation. It’s wonderful to know all your questions were answered clearly and with care.
Kind regards,
Alisa
Recensioni del prodotto
Data di acquisto: 05/06/2026
2
Condividi
Cliente fidato
Verificato da Feefo
9 days ago
Well assisted by the sales team
CX
OneChoice
6 days ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Hi there,
Thank you for your feedback! We're delighted to hear you had a great experience and received great service. We appreciate your support!
Kind regards,
Scott
Going through medical history and discussing what happens when die didn't seem like it should be a fun experience! You wouldn’t think so anyway. But Jesse made me feel very comfortable. It was a fun...
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CX
OneChoice
10 days ago
Hi there,
Thank you for taking the time to share your experience with us, we really appreciate it. We are pleased to hear of the service that you received when speaking with our helpful team member, Jesse, and that arranging your cover was made easy.
Kind regards,
Alisa
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.