Thank you very much for taking the time to give us your feedback. Once again, we are sorry to read of your experience with your order and following our telephone conversation, have discussed your comments regarding the packaging with our distribution centre so that this does not happen again. We have also provided feedback regarding the quality of the suite to our buyer who will review the points you have raised with our supplier. Although we indicate on our website what is included with each suite and we have recently included a link so that our customers can search for an appropriate parasol base, your suggestion to include a link so that our customers can search for appropriate covers is a valuable one, and this will be updated for the new season. I am pleased that we have been able to come to a satisfactory resolution for you and we very much look forward to welcoming you back instore and online again in the future.
