I’ve been really impressed with the service I received during my recent claim. I used to be with protect your bubble but these guys are incredible in comparison, Antony and Tanya are great and got my...
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0
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CB
Chloe Bryant
Verificato da Feefo
5 years ago
Ciò che Chloe Bryant ha detto su Cycler:
Great customer service
Excellent customer service, was really easy and price was good for the package
0
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Cliente fidato
Verificato da Feefo
5 years ago
Good service and product.
Great service, easy to use and great customer service.
0
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LS
Lisa Studd
Verificato da Feefo
5 years ago
Ciò che Lisa Studd ha detto su Cycler:
Excellent service
NextGen were very helpful in assuring I get the right insurance for my device and explained the policy perfectly, great value too.
1
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Cliente fidato
Verificato da Feefo
5 years ago
Great insurance at a great price
Decided to get my AirPods insured and after looking around NextGen had some of the best prices. It was really easy to insure it took two minutes and I was good to go. Would recommend
1
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SW
Steven Williams
Verificato da Feefo
6 years ago
Ciò che Steven Williams ha detto su Cycler:
Avoid At All Costs! Legalised Scammers!
Absolute scam, after my phone broke I had to contact the underwriters>they contacted nextgen to see if I had adequate coverage, then denied my claim! I was told I couldn't cancel>only transfer to new...
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Alan
Cycler
5 years ago
Hi Steven,
Thanks for taking the time to leave a review, we take all feedback very seriously here at NextGen. As you may be aware from reading our reviews, we reply factually to ensure that anyone reading your review is appropriately informed.
I've taken a look into your complaint and can see that we issued a formal complaint response to you with the outcome some time ago. We make it very clear on what devices are and are not acceptable on each of our products when you purchase the policy, summarised into one very simple and readable sentence which you agreed to when you purchased the insurance. We can't be held responsible that you failed to read and understand the eligibility criteria. Your device did not meet that criteria and therefore you were not able to progress with the claim. Thousands of customers successfully claim with NextGen and we have a very positive outcome for them, however, they were eligible for the product that they'd purchased.
Regarding the policy, we offered you to place on cover any device that did meet the criteria, you declined this. A month prior to your renewal, as your policy was still live as you had not instructed us to cancel it, we sent an automated renewal invitation which you declined and your policy was cancelled, as instructed.
We do our very best here for Customers, however, as stated, when you purchased the policy, it was your responsibility to ensure that the product selected suited your needs and that your device was eligible.
Regarding the moderation of your review - I believe you initially rated us higher than you wished to do so, I also believe that Feefo supported the change to the 1 star. I'm not sure how Feefo could have helped more.
Thanks,
Team NextGen
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Cliente fidato
Verificato da Feefo
5 years ago
Great Value and offered me what I wanted to insure my phone. Would recommend this company to my friends and family.
2
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PR
Peter Robinson
Verificato da Feefo
5 years ago
Ciò che Peter Robinson ha detto su Cycler:
Quick cover , easily taken out and good value .
1
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Cliente fidato
Verificato da Feefo
5 years ago
Easy to understand and plenty of options for you to choose. Very reasonable price compared to other sites very quick to return policy email confirmation
1
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Cliente fidato
Verificato da Feefo
5 years ago
Easy service on line good price haven’t used the service yet so can’t say if good or bad
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
