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MyVanuatu Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/my-vanuatu | Feefo

Visualizzazione di tutte le 236 recensioni

Carol Christie

4 years ago

Ciò che Carol Christie ha detto su MyVanuatu:

The Island looked run down and was full of mosquitos. The Vila was spacious however not well kept, the shower had lots of mold. The breakfast was a small selection and served with flies all over eve

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Charlene

MyVanuatu

4 years ago

Hi Carol, We sincerely apologise that you had this experience at your resort on this holiday. This is certainly not keeping with our values and we have advised the relevant department of the resort in question and the issues you faced so that we can improve our offerings. We encourage you to please direct your review toward the resort in question too. We sincerely hope our improved holiday offerings and other excellent resorts and holiday packages, will see you return to My Holiday Centre, and thank you again for taking the time to provide this feedback. Kind regards, My Holiday Centre

Carol Christie

4 years ago

Also, this resort charged my credit card after we left however there was nothing outstanding to charge as we finalized the bill at the time of leaving. We have continually asked for a statement and todate, have not received one. An overall very disappointing outcome.

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Cliente fidato

4 years ago

One of the worst places stayed. Good terrible Service worse Unhelpful Would no recommend it

Charlene

MyVanuatu

4 years ago

Hello, We are saddened to hear that you did not have a positive experience in your recent holiday. We aim to provide the best and hassle-free holiday to our travellers which is why we take feedbacks like this seriously. I have contacted the My Vanuatu manager to alert him to this and have asked him to ensure that training and procedures are improved in the relevant departments. If you would like to speak to him to discuss this further, feel free to let me know your best contact number and a time that would suit you and I can ask that he calls you directly. Thank you for taking the time to let us know what happened on your My Vanuatu holiday and apologies again. Kind regards, My Holiday Centre

Cliente fidato

4 years ago

Hi Charlene. Thank you for your response but as stated the whole experience was terrible . The rooms and service was nothing like the brochure and misleading. There was no effort from the staff

Charlene

MyVanuatu

4 years ago

Hello there, Thank you so much for your feedback and we sincerely apologise for the service you received during your holiday in Vanuatu. We will pass this feedback to the relevant department of the resort in question and the issues you faced so that we can improve our offerings and ensure transparency. We encourage you to please direct your review toward the resort in question too. We sincerely hope our improved holiday package offerings will see you return to My Vanuatu and thank you again for taking the time to provide this feedback. Kind regards, My Holiday Centre.

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Margaret Garde

4 years ago

Ciò che Margaret Garde ha detto su MyVanuatu:

Hansel free booking, appreciated the follow up.

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Peter Brown

4 years ago

Ciò che Peter Brown ha detto su MyVanuatu:

The whole package for Aore Island Resort was perfect for us at the time we took our holiday. It was the perfect place to be. Everyone was very pleasant to deal with, very helpful and very efficient. W

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Cliente fidato

4 years ago

They were quick and courteous in their dealing with us. All promise to call back where it was necessary was kept.

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Ms Bhagya Mudunna

4 years ago

Ciò che Ms Bhagya Mudunna ha detto su MyVanuatu:

The holiday was very well organized and timed perfectly. We didn’t have to wait for hotel transfers, tours etc. It took all the stress out of planning and we enjoyed it very much

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Michele Jaye

4 years ago

Ciò che Michele Jaye ha detto su MyVanuatu:

Communication before the holiday was very good.

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Cliente fidato

4 years ago

Yes, easy to deal with and, if all goes well on our trip, will definitely use again.

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Cliente fidato

4 years ago

We stayed Iririki island service was attentive

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Anthony Poole

4 years ago

Ciò che Anthony Poole ha detto su MyVanuatu:

Jase West was very helpful and thorough.

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Informazioni su MyVanuatu

My Vanuatu offers hassle free holidays. We organise everything for you, and provide unmatchable customer service, at unbeatable prices. We ask every customer for a My Vanuatu review so we can continually improve our service and booking process.

61 7 5555 8888

Suite 127a, Level 1,, The Oasis Shopping Centre, Victoria Avenue, Broadbeach, Queensland, 4218, Australia

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