We no longer feel we get either good service or value for money. A shame really as we've used Mundy for some time and feel quite let down.
Alexander
Mundy Cruising
9 years ago
Thank you for taking the time to leave us your feedback and my appreciation to Mrs Digby for discussing this with me further. I’m sorry that our service levels and value for money fell below your expectations and that we were not clear on the most recent quote we gave you. I’ve taken note of your comments and we’ll ensure that in future our communication remains at the high standard you have previously enjoyed over the years. Should you give us another opportunity in the future I’ll ensure that we provide you with more clarity on the cost and would be delighted to look after your holiday arrangements personally.
as a novice cruiser, I received step by step advice and information from firstly, Darren and then Teresa, who was such a help in answering all my queries and guided me through all the process of...
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Data di acquisto: 03/08/2016
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Caroline
Verificato da Feefo
9 years ago
Ciò che Caroline ha detto su Mundy Cruising:
The Mundy team were very patient and helpful throughout (notwithstanding my requesting numerous different quotes prior to settling on the final choices)!
My concern was that on the brochure there was indicated All Inclusive including port taxes. When made an enquiry I was informed that port tax are charged separately but still was within the price...
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.