Service is good of course.
They answer the telephone!!!!
Recensioni del prodotto
Alexander
Mundy Cruising
1 year ago
Many thanks for your comments and your complementary feedback about Mundy Cruising. I wanted to let you know that I’ll be passing on your comments regarding your cruise to our contact at Oceania in order to highlight the problems you experienced. If you wish us to escalate this further, please do get in touch directly and we’d be happy to do this.
Yours sincerely
Alex Loizou, Director of Sales, Marketing and Operations
Data di acquisto: 09/12/2024
0
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Cliente fidato
Verificato da Feefo
1 year ago
Often too many waiting on at breakfast but not enough serving
Recensioni del prodotto
Data di acquisto: 20/12/2024
0
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Cliente fidato
Verificato da Feefo
1 year ago
Always gave excellent service from everyone at Mundy
Recensioni del prodotto
Alexander
Mundy Cruising
1 year ago
Many thanks for your feedback and kind comment about Mundy Cruising. I wanted to let you know that I’ll be passing on the comments regarding your cruise to Cunard’s Regional Sales Manager for their reference. If you wish us to escalate this further, please do get in touch directly and we’d be happy to do this.
Yours sincerely
Alex Loizou, Director of Sales, Marketing and Operations
Data di acquisto: 22/12/2024
0
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Cliente fidato
Verificato da Feefo
1 year ago
were do i begin no comment
Alexander
Mundy Cruising
1 year ago
I’m so sorry to hear that your cruise experience was disappointing but thank you for taking the time to provide us with your feedback. Sharon Trigg, Reservation Manager at Mundy Cruising, will be in touch shortly to talk about your cruise in more detail, discuss how we address your experience with Fred Olsen, and find out where Mundy can improve on the service we provide.
Sincerely, Alexander Loizou, Director of Sales, Marketing & Operations
I’m so sorry to hear that your cruise experience was disappointing. Thank you for taking the time to provide us with your feedback. We have immediately started to investigate the matter and have contacted Windstar regarding compensation. We’ll be in touch directly with their response in due course.
Sincerely, Alexander Loizou, Director of Sales and Marketing
Top notch, and almost universally good natured and cheery.
Recensioni del prodotto
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Data di acquisto: 27/11/2024
0
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Cliente fidato
Verificato da Feefo
1 year ago
Recensioni del prodotto
Data di acquisto: 29/11/2024
0
Condividi
Cliente fidato
Verificato da Feefo
1 year ago
Initial excellent experience, with a change of personnel attentiveness diminished, not bad but not as good as previous experience.
Alexander
Mundy Cruising
1 year ago
Many thanks for taking the time to provide us with your feedback, we value your comments greatly. I’m sorry to hear that your experience was not consistently superb. We strive to always offer exceptional service so Sharon Trigg, reservations manager at Mundy, will be in touch over the next few days to discuss your experience in more detail so we can improve.
Sincerely,
Alexander Loizou,
Director of Sales and Marketing
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.