I was advised about the parts I needed and given a list and cost, some of the parts had to be ordered lin. Bit of a hitch on delivery but the mower magic team came through and things sorted quickly....
Leggi altre
Data di acquisto: 28/07/2026
0
Condividi
Cliente fidato
Verificato da Feefo
1 month ago
Dispatched very quickly, not had to contact them. As mentioned the garage won’t survive on the west coast of Scotland
The service from Mower Magic was outstanding. I pre ordered my Luba 3 5000 expecting it to take a few weeks to arrive, as it's sold out on the mammotion website. I received an email with the dispatch...
Sorry maybe my previous description should've been in this box as nothing against Zac in particular
Jez Hall
Mower Magic Ltd
1 month ago
The service was not a "Bad Service" and we politely ask you to remove the name from the review.
Cliente fidato
1 month ago
Have you ever heard the expression 'the customer is always right'? Maybe your customer service takes you down another point! You've asked for a review, I've given you an honest review - how I feel about the service. The name was in the title of the question hence used it in my answer as I didn't want it to reflect negatively on him.
Recensioni del prodotto
Jez Hall
Mower Magic Ltd
1 month ago
We are disappointed that you have decided to publicly vent like this - the machine came in for a repair and joined the queue of machine that we have to repair. The process is straightforward and we work on each machine in turn. With a warranty repair we have to submit details to the manufacturer - in China - and await their authorisation for the repair at no cost to you. All this takes time and we simply do not have the resource to keep updating when there is no update to make. A few days in our workshop following a well trodden procedure does not equate to "a bit of a nightmare". You do not have to "follow up on everything", you just need to be patient and wait for the repair to naturally come to a conclusion. Please note, You are free to go where ever you want for your robot repairs, and we do not agree that you are using our workers names in your "reviews".
Very Poor customer service. I feel it to be "Well we have your money now so who cares"
Jez Hall
Mower Magic Ltd
1 month ago
We are disappointed to receive this. We interacted with you on several occasions, and it was frustrating for all sides that promised stock from Stiga failed to come on time. Never was never any notion of not caring. We reached out to the supplier (Stiga) to try and get this issue resolved.
Recensioni del prodotto
Jez Hall
Mower Magic Ltd
1 month ago
Not quite true- you emailed us on Thursday, July 2, 2026 at 3:22 PM and we replied at 3:38pm so just a few minutes later. As previously stated we did not stock the machine you ordered and Stiga made several promises of delivery that fell through so there wasn't much we could do. Please note we offered you a full refund that was declined.
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,