Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

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Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Moss Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/moss-bros | Feefo

Visualizzazione di tutte le 167,118 recensioni

Cliente fidato

12 years ago

Data di acquisto: 24/11/2012

Quality items, delivered quickly. But disappointed at lack of sizes available on other suits...

Recensioni del prodotto

Cliente fidato

12 years ago

Data di acquisto: 24/11/2012

I'm yet to receive these items after 9 days and its been impossible to contact…

I'm yet to receive these items after 9 days and its been impossible to contact DPD who keep you and voice prompt for 30 minutes and yet you are not able to speak to anyone.

Moss Bros

Moss

12 years ago

DPD were unable to deliver the parcel on two occasions as there was no one at the premises. We contacted them to request a new attempt and to add the delivery instructions as discussed when you contacted us. We are pleased that you have received the parcel on the day you wrote this review. Thank you for taking the time to write this feedback. Kind regards Moss Online Customer Care

Cliente fidato

12 years ago

Data di acquisto: 26/11/2012

I had problems with the carrier and Moss Bross were very slow in getting back to…

I had problems with the carrier and Moss Bross were very slow in getting back to me.

Moss Bros

Moss

12 years ago

We have received your returned item, thank you. We have issued a refund and you need to place a new order for the replacement. We ask that you place a new order for the item(s) you are looking to exchange, as due to stock availability being limited products may not be available by the time your item is received back to us. We aim to respond to all enquiries within 1-2 working days. Thank you for your feedback, we really appreciate it and will take it on board for the future. Kind regards Moss Online Customer Care

Recensioni del prodotto

Cliente fidato

12 years ago

Data di acquisto: 24/11/2012

Communication was excellent and delivery very efficient.

Moss Bros

Moss

12 years ago

We were very sorry to hear that you had this problem with this item, this should not happen at all. We apologise for any inconvenience this has caused. A member of the customers services team has tried to reach you on your mobile number and has left you a message and sent you an email. We’ll take your feedback on board for the future, thank you for taking the time to write it. Kind regards Moss Online Customer Care

Recensioni del prodotto

Cliente fidato

12 years ago

Data di acquisto: 24/11/2012

Helpful in-store and website easy to use

Recensioni del prodotto

Cliente fidato

12 years ago

Data di acquisto: 23/11/2012

The shirt I bought for £40 was reduced to £25 before I had received it.…

The shirt I bought for £40 was reduced to £25 before I had received it. Not only that, I had to pay another £6 for the courier to deliver it at a time and date to suit, because no-one was home when...

Moss Bros

Moss

12 years ago

As a good will gesture we have refunded the difference for the shirt. DPD are very good at honouring the one hour time slots, but occasionally there might be minor delays like the 10 minutes delay you have experienced due to i.e. traffic or problems finding an address or gaining access to a property. Thank you for taking the time to write this feedback, we really appreciate it and will take it on board for the future. Kind regards Moss Online Customer Care

Cliente fidato

12 years ago

Data di acquisto: 25/11/2012

Good website

Moss Bros

Moss

12 years ago

We were very sorry to hear that you were not entirely satisfied with your product on this occasion. We have received the item back, thank you. We have issued a refund and hope that you have found the free returns easy and convenient to use. Thank you for your feedback. Kind regards Moss Online Customer Care

Recensioni del prodotto

Cliente fidato

12 years ago

Data di acquisto: 25/11/2012

Easy to use website

Recensioni del prodotto

Cliente fidato

12 years ago

Data di acquisto: 24/11/2012

Quick and efficient. Liked flexibility of delivery options

Recensioni del prodotto

Cliente fidato

12 years ago

Data di acquisto: 25/11/2012

Recommended moss bros to my friends

Recensioni del prodotto

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Informazioni su Moss

A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.

Moss has over 100 stores nationwide.

020 7447 7200

128 Albert Street, Camden, London, City of London, NW1 7NE, United Kingdom

Feefo Trusted Service Awards

I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.

Cosa sono i premi Trusted Service Awards

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