Macs Adventure non è più un cliente attivo di Feefo
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AM
Anita McGovern
Verificato da Feefo
35 Barnes Road
1 year ago
Ciò che Anita McGovern ha detto su Macs Adventure:
perfect trip with your 2 adult children!
this was the second Macs Adventure hiking trip we took and Dan Crandall helped me both times. the trip to spain Sarria to Santiago was fantastic! Dan adjusted our trip to include our son last minute...
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Amara
Macs Adventure
1 year ago
Thank you for sharing your experience! We’re thrilled to hear that your trip from Sarria to Santiago was fantastic and that Dan was able to assist you with last-minute adjustments to include your son. It’s wonderful to know the trip was seamless, with well-organized logistics, great accommodations, and clear app directions. We’ll be sure to pass along your kind words to Dan—he’ll be delighted to hear how much you enjoyed the journey. ¡Buen Camino!
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CG
Catherine Gray
Verificato da Feefo
London
1 year ago
Ciò che Catherine Gray ha detto su Macs Adventure:
Well organised
Very well organised, both inirltially and by local partners. Lovelly walking holiday in Madeira
Amara
Macs Adventure
1 year ago
Thank you for your feedback! We're delighted to hear you had a lovely walking holiday in Madeira and that everything was well organized both by us and our local partners. Madeira is such a stunning destination, and we’re thrilled you enjoyed your experience. If you're planning another adventure, we’d love to help you explore more incredible locations!
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NI
Nicole
Verificato da Feefo
London
1 year ago
Ciò che Nicole ha detto su Macs Adventure:
A memorable trip, with a great itinerary and varied experiences.
Overall good. Friendly helpful staff, both Macs Adventure and their Japanese partners Oku Japan.
We won’t overly impressed with their App. It didn’t contain accurate information. There was confusion...
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Amara
Macs Adventure
1 year ago
Thank you for sharing your feedback about your trip and your kind words about our team and our partners at Oku Japan. We’re delighted to hear that you enjoyed the itinerary and the variety of accommodations, from Ryokans to temple guesthouses and Western hotels. It’s great to know that the walking instructions and day-by-day guidance worked well for you, helping you have a memorable experience.
We’re sorry to hear the app didn’t meet your expectations, particularly with inaccurate information and the initial confusion at your first hotel. While we’re glad the issue was quickly resolved, we’ll review the app's content to ensure it better supports travelers in the future.
Thank you for recommending this trip, and we’re thrilled that you had a great time! If you’re considering another adventure, we’d love to help you create more unforgettable memories.
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AM
Andy M
Verificato da Feefo
East Yorkshire
1 year ago
Ciò che Andy M ha detto su Macs Adventure:
Excellent service from Macs
A great package of daily trails in the Sintra nature park area of Portugal. Some excellent hotels and great food.
Macs always responsive prior and during the holidays we’ve been on with them and they...
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Amara
Macs Adventure
1 year ago
Thank you for your feedback! We're delighted to hear you enjoyed the trails in the Sintra Nature Park area, along with the excellent hotels and delicious food. It's fantastic to know that our local partners and their expertise added to your experience.
We’re also pleased that you found our team responsive both before and during your holiday—it’s always our goal to provide the best support possible. We’re so glad we could help make your trip a memorable one and hope to welcome you on another adventure soon!
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Cliente fidato
Verificato da Feefo
1 year ago
Adventure Received
Every inn was delightful and the tours were interesting. I failed to recognize how serious they were about describing these hikes as “strenuous” because I always took 25% longer to complete the hikes...
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Cliente fidato
Verificato da Feefo
1 year ago
Great hiking, great accomodation, great value, great trip.
Exellent communication, trail information and accomodation.
Excellent value!
Villa Eira was very comfortable and the host, Rudolf was very helpful and full of valuable info.
Accomodation and...
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Cliente fidato
Verificato da Feefo
1 year ago
Walking holidays in Rural areas.
Great way of seeing the "real" country with many holidays to rural areas of a number of countries.
We were well looked after in superior accommodation with authentic food.
The booking went easily and...
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Amara
Macs Adventure
1 year ago
Thank you for sharing your experience! We're delighted that you enjoyed exploring the countryside and immersing yourself in the rural charm of your destination. It's fantastic to hear that the superior accommodations and authentic local food made your holiday even more special.
We’re glad that the booking process was smooth and that your questions were addressed promptly—providing excellent support is always our priority.
We hope this is just the beginning of many more adventures, and we look forward to helping you create more unforgettable memories in the future. Thank you for choosing Macs Adventure!
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RB
Regina Bugee
Verificato da Feefo
St Louis, Missouri
1 year ago
Ciò che Regina Bugee ha detto su Macs Adventure:
First time Camino Portugues and First Time with Macs Adventures
Exceptional, friendly service from start to finish. We travel quite a bit and were unsure if we should use Macs Adventures for our first-time Camino adventure or do all the planning ourself. Wow,...
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Amara
Macs Adventure
1 year ago
Thank you so much for your feedback! We’re thrilled to hear that your first Camino adventure exceeded your expectations and that Macs Adventure played a part in making it a memorable experience. It’s fantastic to know that our online assistance, local insights, and seamless planning helped make your trip stress-free and enjoyable.
We’re delighted that the accommodations met your expectations and provided the comfort and warmth you were hoping for along the way. Your decision to trust Macs Adventure for such a special journey truly means a lot to us, and we’re so glad it turned out to be the right one.
We hope to assist you with more adventures in the future and help create even more amazing memories. Thank you again for sharing your experience!
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Cliente fidato
Verificato da Feefo
1 year ago
Ready for the next Macs’ Adventure
Great from the beginning to the end of the adventure. Great customer service even before we booked. All of our questions were answered quickly and thoroughly.
Amara
Macs Adventure
1 year ago
Thank you for your lovely feedback! We’re so glad to hear that you had a great experience from start to finish and that our customer service made a positive impression even before you booked. Answering your questions thoroughly and promptly is something we take pride in, and it’s wonderful to know it helped set the stage for a smooth adventure.
We look forward to helping you plan another unforgettable journey in the future.
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Cliente fidato
Verificato da Feefo
1 year ago
Ronda and White Villages Oct 2024 - Good but not what we expected
Over all it was pretty good.
Pre-trip interactions were uneven, mostly very slow response to information requests. Most often the first response was from a rep who didn't know anymore than what was...
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Amara
Macs Adventure
1 year ago
Thank you for sharing your detailed feedback about your experience with us. We’re glad to hear that you enjoyed the hotels, the transfer service, and the amazing scenery during your trip. However, we’re sorry that some aspects of your journey didn’t meet your expectations.
We strive to provide clear and accurate information pre-trip and during route planning, and it’s disappointing to hear that our responses to your questions were slow or not detailed enough. We understand how important it is to feel well-prepared before embarking on an adventure, and we’ll review our communication processes to ensure our team provides timely and more comprehensive support in the future.
Your comments about trail conditions and descriptions are very valuable. We know that trail difficulty, especially rough or poorly marked paths, can significantly impact the experience. While weather is beyond our control, we aim to provide realistic route descriptions that set accurate expectations for the conditions. Your feedback highlights an area where we can improve by offering clearer details about trail surfaces and difficulty levels to help travelers make the best choices for their preferences and abilities.
We’re sorry that the trail conditions and the mismatch with your expectations led to taking some days off the planned itinerary. It sounds like you made a thoughtful choice to adapt your experience, and we appreciate your flexibility under challenging circumstances.
While it’s disheartening to hear you’re uncertain about future travels with us, we hope you might consider another adventure with clearer expectations or a route more aligned with your needs. If you do choose to travel with us again, please don’t hesitate to discuss your preferences in detail during the planning phase—we’d love the opportunity to match you with the perfect trip.
Thank you again for your feedback and for giving us the chance to plan your journey. We’re delighted you had a good week overall and hope you carry home lasting memories of the highlights.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.