There should be better communication of the itinerary, for example a detailed itinerary plan like hour by hour.
If something goes wrong, like flight delays or change in flight arrival locations....
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Kim Devereux
Luxury Gold
1 month ago
Thank you for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you enjoyed the richness of the itinerary and that it provided a meaningful insight into Japan’s diverse culture beyond the cherry blossoms.
At the same time, we sincerely appreciate your comments regarding communication. We understand how important clear, detailed itinerary information is, as well as timely support when travel plans change. We regret that this aspect did not meet your expectations, particularly in relation to airport transfers, and your feedback will be shared with our team as we work to improve our communication and guest support.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you on another journey in the future.
This is my second Luxury Gold tour. Every step along the way people couldn't have been nicer and more professional.Great
Recensioni del prodotto
Kim Devereux
Luxury Gold
1 month ago
Thank you very much for choosing to travel with Luxury Gold again and for taking the time to share your experience.
We are truly happy to hear that your second Luxury Gold tour was so enjoyable, and that you felt consistently supported by our team throughout your journey. It is especially rewarding to know that your Travel Concierge made such a positive impression with their professionalism and expertise, as they play such an important role in bringing each itinerary to life.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the wider team.
We very much look forward to welcoming you on another journey with us in the future.
Data di acquisto: 21/03/2026
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PB
Priscilla Baldwin
Verificato da Feefo
USA
1 month ago
Ciò che Priscilla Baldwin ha detto su Luxury Gold:
Excellent attention to detail by both the company and the tour guides! We were never just dropped off, but were always had a guide to help us out if we were headed to a show on our own. We were given...
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Recensioni del prodotto
Kim Devereux
Luxury Gold
1 month ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share such a thoughtful and detailed review of your experience.
We are happy to hear that you enjoyed your journey through Cambodia and Vietnam, and that the itinerary provided a well-balanced and enriching overview of both destinations. It is wonderful to know that the attention to detail from our team, as well as the support from your Travel Concierge's, helped make your trip both seamless and enjoyable. We are especially pleased that you felt well guided and supported throughout, whether attending experiences independently or exploring the many recommendations provided.
It is also very encouraging to hear that the flexibility within the itinerary allowed you to tailor your days to suit your preferences, and that travelling in a smaller group enhanced your overall experience.
We are particularly glad that we were able to assist promptly and effectively when your husband required medical attention. Your comfort and wellbeing are always of the utmost importance to us, and it is reassuring to know that this support made a difference during your travels.
Thank you once again for your kind words. We are thrilled that you enjoyed the people, cuisine and landscapes of both countries, and that you felt so warmly welcomed throughout.
We very much hope to welcome you both on another journey with us in the near future.
Data di acquisto: 13/03/2026
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Cliente fidato
Verificato da Feefo
1 month ago
Recensioni del prodotto
Kim Devereux
Luxury Gold
1 month ago
Thank you very much for travelling with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that you found the itinerary to be a terrific one, offering a comprehensive experience. At the same time, we appreciate your honest comments regarding the pace of travel, including the distance covered by coach and the number of two-night stays. We understand that this style of journey may not suit everyone, and your insight is valuable in helping future guests make informed decisions when selecting a tour that best matches their preferences.
Your feedback is important to us, and we will be sure to share it with our team as we continually review and refine our itineraries.
Thank you once again for your comments, and we hope to have the opportunity to welcome you on another journey that is perfectly suited to your travel style.
Data di acquisto: 11/03/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
Recensioni del prodotto
Kim Devereux
Luxury Gold
1 month ago
Thank you for being our guest and for travelling with Luxury Gold. We hope you will travel with us again.
Data di acquisto: 18/03/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
Beware of tips - tips to the drivers and tour guide are not included in the cost of the package. They should be, even if it means the tour becomes a little more expensive. It is very embarrassing...
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Kim Devereux
Luxury Gold
1 month ago
Thank you very much for travelling with us and for sharing your feedback.
We are pleased to hear that you found the journey through Vietnam to be thorough and comprehensive. At the same time, we sincerely appreciate your comments regarding tipping. We understand that practices can vary widely, and we are sorry to learn that this aspect detracted from your overall experience. While gratuities for Coach Drivers and Travel Concierges are not included, we recognise how this may feel less than optional and can cause discomfort, particularly for those from non-tipping cultures.
Your feedback is invaluable, and we will ensure it is shared with our team as we continue to review how we communicate and structure gratuities for greater clarity and ease.
Thank you once again for your thoughtful comments, and we hope to welcome you again in the future.
Data di acquisto: 15/03/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
Recensioni del prodotto
Mantombi
Luxury Gold
1 month ago
Thank you for sharing your feedback on your recent Luxury Gold experience in Vietnam. It is a pleasure to hear that the itinerary, including highlights such as Ha Long Bay, the Cu Chi tunnels, Ben Xuan Garden Theatre, and Hoi An, contributed meaningfully to your journey. The positive comments on the group dynamic, cuisine, and the hospitality of the Vietnamese people are much appreciated. Your observations will be shared with the Operations Department to ensure consistently high standards. We hope your memories of this trip remain with you for years to come.
Data di acquisto: 15/03/2026
0
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JM
John Moffitt
Verificato da Feefo
USA
1 month ago
Recensioni del prodotto
Mantombi
Luxury Gold
1 month ago
Thank you for your thoughtful feedback. We appreciate your recognition of our Travel Concierge and take note of your comments regarding the emphasis on historical shrines. Your observations are invaluable as we continually seek to refine our itineraries and ensure a balanced experience for all participants.
We’ve had the most amazing trip through India-so well organised with fantastic itinerary and incredible places along the way. The driver was great and our attendant looked after us so well the whole...
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Mantombi
Luxury Gold
1 month ago
Thank you for taking the time to share your detailed feedback regarding your recent journey through India with us. We are truly pleased to hear that you found the itinerary well organised and the accommodation of a high standard, and that our on-the-road team provided attentive service throughout your travels.
We sincerely regret, however, that the coach did not meet your expectations, particularly given the Luxury Gold standard. Your comments about comfort, space, and the lack of a speaker system are extremely valuable, and we recognise the impact this had on your overall experience. Please rest assured that your observations will be shared directly with our Operations Department as we continually strive to improve.
We also appreciate your suggestions concerning the itinerary and the opportunity to experience more aspects of everyday life in India. Thank you once again for your thoughtful review and for highlighting both the strengths and areas for improvement.
Thank you for sharing your feedback. We are pleased to learn that you felt well cared for and secure throughout your experience. Your comments are greatly appreciated and will be shared with the team to continue upholding high standards of service.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.