Had joined the Luxury Gold for two trips.
The itinerary, hotel choices, tour director and driver were all very good.
Highly recommended.
Recensioni del prodotto
Kim Devereux
Luxury Gold
10 months ago
Thank you for travelling with Luxury Gold once again and for sharing such a thoughtful and detailed review of your recent journey.
We’re delighted to hear that you enjoyed the itinerary, hotel selection, and the attentive care provided by your Travel Concierge and Coach Driver. It’s wonderful to know that the balance of culture, history and scenery met your expectations and that the pacing of the itinerary allowed for comfortable rest at the end of each day.
Your kind words about your Travel Concierge’s dedication, particularly her care for an injured guest and will certainly be shared with her and her management team. We’re also pleased that you found the coach comfortable and well maintained, ensuring a relaxed experience during longer travel days.
Thank you for your suggestion regarding additional time in Valencia. We understand how appealing the city is and will share your feedback with our product team for future consideration.
It’s always a pleasure to welcome back returning guests, and we truly hope to have the opportunity to host you on another Luxury Gold journey in the near future.
Thank you for your feedback. We are pleased to hear you had a positive experience.
Data di acquisto: 13/09/2025
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Verificato da Feefo
10 months ago
Recensioni del prodotto
Kim Devereux
Luxury Gold
10 months ago
Thank you for your feedback. We are delighted to hear that you enjoyed your Grand South America trip! We are thrilled that you appreciated the itinerary, hotels, concierge services, and the local tours. We are so pleased that you had a fantastic holiday.
Please see commentary above. The service on the Victoria Falls extension was not even close to what one expects from a Luxury Gold product..
Recensioni del prodotto
Kim Devereux
Luxury Gold
10 months ago
Thank you for travelling with us and for taking the time to share your honest feedback. We truly appreciate your loyalty as a returning Luxury Gold guest, and we’re very sorry to learn that your most recent experience did not meet the high standards you have come to expect from us.
We completely understand how unsettling it must have felt to navigate the airline systems and transfers without the dedicated support of a Travel Concierge. Your comments regarding the organisation of the Johannesburg overnight stay and the Victoria Falls component are also concerning, and we apologise that these arrangements left you feeling uncomfortable and unsupported. This is not the level of care or service we strive to provide, and we regret that it detracted from your overall enjoyment of the trip.
Please be assured that your feedback has been shared in full with our Operations and Product Teams, who will be reviewing the logistics and level of support provided for this itinerary to ensure improvements are made.
Thank you again for your valuable feedback and for your continued trust in Luxury Gold. We hope we may have the opportunity to restore your confidence and welcome you on a future journey that truly reflects the elevated standard of service you deserve.
Great tour guide who was very knowledgeable and quite friendly. He was perfect for our trip. The personal experiences previously mentioned were perfect for our tour.
Recensioni del prodotto
Kim Devereux
Luxury Gold
10 months ago
We're thrilled to hear that the Spirit of Vietnam tour met your expectations and created such a memorable experience for you. It's wonderful to know that you appreciated the itinerary and the opportunity to connect with the local culture.
Data di acquisto: 05/10/2025
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Cliente fidato
Verificato da Feefo
10 months ago
The service was ok. Not sure what you mean by service.
Recensioni del prodotto
Kim Devereux
Luxury Gold
10 months ago
Thank you for travelling with us and for sharing your feedback. We’re pleased to hear you enjoyed your tour overall, though we’re sorry to learn that the pace felt a little too fast.
We understand that having enough time to fully enjoy each destination is an important part of the experience. Your suggestion to extend the itinerary to 10 or 11 days is very helpful, and we’ll be sure to share it with our Operations Team as we review future tour schedules.
We truly appreciate you taking the time to share your thoughts and for choosing to travel with us. We hope we’ll have the pleasure of welcoming you on another journey soon.
Definitely a luxury trip. The hotels and the ship were beautiful!
Recensioni del prodotto
Kim Devereux
Luxury Gold
10 months ago
Thank you for your feedback. We are delighted to hear you enjoyed your tour and that you found the itinerary fantastic. It is wonderful to know that you appreciated the ship, the attentive staff, and the small group size. We are so pleased that the Travel Concierge enhanced your experience.
Thank you for travelling with Luxury Gold.
They took care of every detail and services were provided as promised, with the exception of the final leg of the trip. A travel concierge should be provided for the entire tour.
Recensioni del prodotto
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Kim Devereux
Luxury Gold
10 months ago
Thank you for taking the time to share your feedback. It's wonderful to hear you enjoyed the itinerary and highlights of Spectacular South Africa and Victoria Falls Option, particularly the safari experience. We are pleased to know that you found the lodge, guides, and food amazing. It's also great to hear that your Travel Concierge, provided excellent service and made you feel valued.
We understand your disappointment regarding the level of service at Victoria Falls. Your comments are valuable and appreciate you bringing this to our attention. Thank you for being our guest.
Data di acquisto: 03/10/2025
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Cliente fidato
Verificato da Feefo
10 months ago
Our local tour guides provided us with fasinating details about the sites we visited and were always open to our questions. The hotels were of high quality and conveniently located to facilitate...
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Recensioni del prodotto
Kim Devereux
Luxury Gold
10 months ago
Thank you for sharing your wonderful experience with Luxury Gold. It is fantastic to hear that the on The Road Team and the local tour guides, contributed to such a memorable trip for you in Spain and Portugal. We are delighted that you appreciated the attention to detail, the curated dining experiences, and the quality of the hotels. We are thrilled to know that you would recommend Luxury Gold.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.