We were always treated royally. Anything we were concerned about was handled well. *Personal information removed by Feefo* could make anything happen. Changes in plans were all good.
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear you felt well looked after throughout your journey, with flexible arrangements handled smoothly and a comfortable coach experience.
It is also good to know you enjoyed learning about Canada’s history from those you met on board, as well as the company of your fellow travellers and the high standard of accommodation and dining in most locations. We appreciate your comments regarding breakfast at the Fairmont Banff and will ensure this is shared appropriately for review.
Your feedback is valued and helps us continue to improve the overall experience for our guests.
Thank you for travelling with Luxury Gold and for sharing such thoughtful feedback. We are pleased to hear you felt so well supported throughout your journey, with seamless travel between destinations, immaculate transport, and attentive and considerate service from our teams.
It is also good to know you enjoyed the dining experiences and the overall standard of service provided along the way. Your kind comments reflect the level of care we aim to deliver on every departure.
We appreciate you taking the time to share your experience and hope to welcome you again in the future.
First I would like to express that this issue was in no way a negative spot on our tour or tour guide itself.
The only negative issue was with the post trip transportation home from MCO (ORLANDO). We...
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your detailed feedback. We are pleased to hear you were well supported during your tour and that the Travel Concierge provided a pleasant, patient and knowledgeable service throughout the itinerary.
We are sorry to learn about the disruption you experienced with your post tour transport from Orlando, particularly following your delayed flight and missed connection. We appreciate you taking the time to outline the situation with RMA Chauffeured Transportation. We have passed your comments on to our Partnerships team for review.
Your feedback is important to us and will be used to help us assess and improve the experience for future guests.
very good ,can get affected if the guide is from a lower tier tour standard and not experienced in caring for LUXURY GOLD CLIENTS
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear that you found your overall experience very good.
We are sorry to learn that certain aspects did not fully meet your expectations, particularly in relation to the level of guiding, meal quality and choice, and the clarity of communication during your time in Paris. We also appreciate your comments regarding the balance of guided sightseeing and free time, as well as the need for clearer advance instructions.
Your feedback is important and will be shared with the relevant teams for review to help improve the guest experience. Thank you again for your comments, and we hope to have the opportunity to welcome you on another journey in the future.
The guide was knowledgeable and personable, hotels were very nice, transportation excellent, and most of the food options were very good.
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear that you found the Travel Concierge knowledgeable and personable, and that you were satisfied with the hotels, transportation, and overall itinerary.
We are sorry to hear that the experience was impacted by the weather on one day, and we appreciate your suggestion regarding alternative arrangements in such situations. Your comments regarding additional time and more varied shopping options in different areas are also noted and will be shared with the relevant teams for review.
Thank you again for your feedback, and we hope to have the opportunity to welcome you on another journey in the future.
Excellent communications and everything went smoothly.
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear that communication was excellent and that your journey ran smoothly throughout.
It is also good to know you enjoyed the well balanced itinerary, superb experiences, top notch hotels, and the benefits of travelling in a small group with the right mix of activities and leisure time. We are especially pleased that the Travel Concierge and Coach Driver contributed positively to your experience with their support, professionalism, and good humour.
Your kind comments are greatly appreciated.
Data di acquisto: 16/05/2026
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2 months ago
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear you enjoyed the land touring, the high standard of hotels, and that the yacht cruise experience aboard MV Markan was a highlight of your journey.
We also appreciate your suggestions regarding international flight routing, inclusion of more hands-on culinary experiences, and the provision of bottled water during coach travel. Your comments are valuable and will be shared with our product and operations teams for review as we continue to enhance the guest experience.
It is also good to know the Travel Concierge supported your land journey. Thank you again for taking the time to share your insights.
Data di acquisto: 16/05/2026
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2 months ago
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold.
Data di acquisto: 18/05/2026
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2 months ago
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Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for sharing your feedback. We are pleased to hear you found the guide outstanding and enjoyed the variety and quality of the itinerary overall.
We are sorry to learn that the hotels in Kyoto and Tokyo did not meet your expectations in terms of space and suitability. Your comments regarding The Thousand and the Cerulean Tower are appreciated and will be reviewed with our teams as part of our ongoing product evaluation.
We also appreciate your thoughtful suggestions regarding the itinerary structure and the number of rail journeys. Feedback of this nature is valuable and will be shared with our product development team as we continually review how best to balance comfort, travel time, and destination coverage.
It is also good to know the Travel Concierge supported your journey throughout. Thank you again for taking the time to share your experience.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.