Ciò che MARGARET SHEEHAN ha detto su Lumera Living:
Ordered fan on line and received same next day, no hastle with order
Thanks
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Cliente fidato
Verificato da Feefo
8 years ago
The goods arrived quickly but I thought I'd bought the fan with a light - which is why I'd included a dimmer. Anyway I got a quick answer and bought the light assembly but the electrician had a lot...
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Lucy
Lumera Living
8 years ago
Thank you for letting us know about the trouble you had installing your ceiling fan. We would have been able to refer you to the technical team that may have been able to assist with the issues the electrician was experiencing at the time. Although, we’re pleased to hear that you were overall happy with its performance once installation was complete. In our listings we do try to make it clear which models come with a light and which do not. The Spyda is light adaptable and therefore either the light kit accessory needs to be purchased or a package that includes the light. In relation to the brightness, we try to provide as much information as we can based on what is given to us by the manufacturer, but the appearance can be very subjective and based on personal preferences.
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HR
Helen Rickey
Verificato da Feefo
Dee Why
8 years ago
Ciò che Helen Rickey ha detto su Lumera Living:
Would buy from you again
I had trouble ordering online so phoned and was given very helpful advice and walked through the process for ordering.
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GR
Gillian Rogers
Verificato da Feefo
8 years ago
Ciò che Gillian Rogers ha detto su Lumera Living:
Great. Really good prices and shipping was super fast.
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SD
Shane Duff
Verificato da Feefo
Brisbane
8 years ago
Ciò che Shane Duff ha detto su Lumera Living:
Our service experience
Good competitive offer with fast turnaround of order and delivery.
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Cliente fidato
Verificato da Feefo
8 years ago
Super fast delivery, decent price (although an expensive fan)
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Cliente fidato
Verificato da Feefo
8 years ago
It's a scam. We were given a different brand than we ordered and it had also been unboxed (probably in the hope we wouldn't realise it was the wrong brand)
Lucy
Lumera Living
8 years ago
Thank you for sharing your concerns with us. We can assure you that the item delivered was indeed a Fanco product. However, as Martec covers the warranty on Fanco’s behalf for this model you will notice that their branding appears on the documentation that comes with the fan, including the product manual and warranty card. Rest assured that it is a quality product and we hope this clarifies the link between the two brands.
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Cliente fidato
Verificato da Feefo
8 years ago
Quiet lowest profile fan with dimmable LED light.
Fast delivery and informative web site. Highly recommended.
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Cliente fidato
Verificato da Feefo
8 years ago
very helpful on phone organised so delivery would be after we returned from holidays
would recommend
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JM
John Maneschi
Verificato da Feefo
Denhams Beach NSW
8 years ago
Ciò che John Maneschi ha detto su Lumera Living:
Insufficient advice about lack of light fitting with the fan. Light fitting should have been included in the original order, this should have been explained at the time of the original order - now...
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Lucy
Lumera Living
8 years ago
Hi John, thank you for taking the time to submit your feedback. Once we prepared the order we provided a link to the product so you could confirm the details of the order. This link was to the model without light however, we received confirmation that all details were correct and dispatched the order accordingly. Within the email trail, we had also provided a link to the model with light as requested, however following this when we were asked to prepare the order it was the $239 model specified (the one without light). The model with light of course, being higher in price. We do apologise for any misunderstanding, however, when the total was confirmed on your end we assumed that you had decided on the model without the light.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
