Once ordered, left a little blind as to when it would arrive. Apparently I chose the Post Office service delivery that seemed much longer than a typical letter, when the package was basically the...
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Kelly
Lovesilver
1 year ago
Thank you for reaching out and for providing your feedback regarding your recent order. We appreciate you taking the time to share your experience with us.
Upon reviewing your order details, we noted that the shipping option selected was Royal Mail 1st Class postage. Please be aware that while this is a generally reliable service, it unfortunately does not include a guaranteed delivery date or tracking capabilities. For any future orders where a specific delivery date or the ability to track your parcel is crucial, we would always recommend upgrading your postage option during checkout. This will allow you to select a service that provides these assurances.
We value your business and hope this clarifies the shipping method chosen for your order.
Recensioni del prodotto
Kelly
Lovesilver
1 year ago
Thank you again for your feedback. We do clearly state the 'mm' of the chain on the website for our customers to make an informed decision before purchasing.
Thank you so much for your 5-star review! We're delighted to hear you're happy with our product and services - your feedback means a lot to us!
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Data di acquisto: 24/07/2025
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Verificato da Feefo
1 year ago
Speedy
Recensioni del prodotto
Kelly
Lovesilver
1 year ago
Thank you for taking the time to leave a review. We genuinely appreciate your feedback.
We understand your concern regarding the engraving on the bracelet. When you received it, the engraving had just been polished, which can make it appear lighter. Please be assured that this will darken very soon with wear and become more prominent.
Regarding the clasp at the end, the product photo on our website accurately shows that there is no end clasp on this particular bracelet design. We aim to provide clear and accurate product images to ensure our customers know exactly what to expect.
We hope this helps and kind regards
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.