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Lorien Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 1,088 recensioni

Cliente fidato

Verificato da Feefo

7 years ago

Poor support

Not client focused, no contact between contracts and no attempt to increase rates of pay when extending contracts

Rekha

Lorien

7 years ago

Thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. A member of our Directs team will be in contact with you within 72 hours to discuss your recent experience in more detail, in order to ensure this doesn’t happen again.

Once again, thank you for sharing your experience.

Kind regards,

Marketing team – Lorien

Cliente fidato

Verificato da Feefo

7 years ago

Excellent Service

Excellent

Trusted Customer

Verificato da Feefo

Edinburgh

7 years ago

Ciò che Trusted Customer ha detto su Lorien:

Great support from Lorien

Always helpful when I contact them

Cliente fidato

Verificato da Feefo

7 years ago

Meh

Engage with their long term customers more.

Rekha

Lorien

7 years ago

Thank you for your review – we value your feedback. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

Once again, thank you for sharing your experience.

Kind regards,

Marketing team – Lorien

Trusted Customer

Verificato da Feefo

7 years ago

Ciò che Trusted Customer ha detto su Lorien:

Poor

Very poor levels of engagement throughout the whole contract They achieved a very nice rate from my work and paid me very little attention at all. Other contractors with other agencies were taken...

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Rekha

Lorien

7 years ago

Hi Jonathan, thank you for sharing your review – we apologise for the experience you’ve had, and are sorry for the inconvenience this has caused to you.

We take all feedback seriously – so with this in mind, we will look into how we can improve our processes.

In the meantime, if you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

Cliente fidato

Verificato da Feefo

7 years ago

Very good and reputable agency

They are a very good and reputable agency where every single member of staff I had dealings with have done their absolute best in order to resolve any issue we might have had.

Cliente fidato

Verificato da Feefo

7 years ago

Lorien is one of the best and more professional services that I have used. As a contractor am very happy to recommen Lorien.

Cliente fidato

Verificato da Feefo

7 years ago

Would not deal with Lorien if I had another option

Often miss payments, take days to adaquetly respond unless backed by contracted company high level management, no care for contractor despite their mistakes causing very real financial issues for me....

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Rekha

Lorien

7 years ago

Thank you for your review. We apologise for your experience regarding communication, and are sorry that you are less than happy with our service.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. We will be relaying your valuable feedback to the relevant account manager, in order to ensure this doesn’t happen again.

If you have any questions or other concerns, please email us via info@lorien.co.uk.

Kind regards,

Marketing team – Lorien

Trusted Customer

Verificato da Feefo

7 years ago

Ciò che Trusted Customer ha detto su Lorien:

Very efficient and professional

Trusted Customer

Verificato da Feefo

7 years ago

Ciò che Trusted Customer ha detto su Lorien:

OK, but too complicated.

Process too drawn out and complicated. the website to enter timesheets etc is also complicated. Simplify all the prices, make ore default. Staff though were helpful.

Rekha

Lorien

7 years ago

Hi David. Thank you for your feedback. We apologise for your experience regarding our InTime portal.

We take pride in delivering high quality, market-leading recruitment services. So, we’d like to take the steps to resolve the issue. We will be escalating your valuable feedback to our back office team, so we can determine a solution moving forward in order to ensure this doesn’t happen again.

Once again, thank you for taking the time out to tell us what you thought, and we hope to work with you again soon.

Kind regards,

Marketing team – Lorien

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