Dear Mandy,
Thank you for taking the time to leave a review.
I have checked our payment system and the only balance we have received for this order is the car parking fee therefore any additional charges would have been levied by your bank.
All booking transaction charges levied by banks, credit card and other providers of financial services are strictly non-refundable as per our terms and conditions at the time of purchase.
Kind regards,
The Looking4.com Team
