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Recensioni di Long Tall Sally

Visualizzazione di tutte le 2,402 recensioni

Kate McKee

Verificato da Feefo

USA

3 months ago

Ciò che Kate McKee ha detto su Long Tall Sally:

Wedding Attire

I've shopped with Long Tall Sally for years. Most of the time I enjoy my clothes I get from them. Sometimes the sizing is off and returns are not very easy.

Michelle

Long Tall Sally

3 months ago

Thank you so much for being a loyal Long Tall Sally customer for all these years! We are absolutely thrilled to hear that you enjoy the majority of the clothes you get from us. Finding the perfect fit for tall proportions is exactly why we do what we do. That being said, I am really sorry to hear that the sizing can occasionally be off and that you've found our returns process difficult. We completely understand that when an item doesn't fit quite right, you want the return process to be as smooth and hassle-free as possible. Your feedback is incredibly valuable to us. We are constantly reviewing our size guides and working behind the scenes to make our returns portal more user-friendly. Thank you again for your years of support, and we look forward to dressing you for many more years to come!

NATALIA Rietveld

Verificato da Feefo

NZL

3 months ago

Ciò che NATALIA Rietveld ha detto su Long Tall Sally:

Product arrived really quickly. No issues

Cliente fidato

Verificato da Feefo

3 months ago

Good

Karen Fairhall

Verificato da Feefo

GBR

3 months ago

Ciò che Karen Fairhall ha detto su Long Tall Sally:

Packaged well

The packaged came within the time frame. Sending back my faulty shorts was easy. But getting the full refund using the online form was difficult as it would not go through.

Michelle

Long Tall Sally

3 months ago

Thank you for sharing your feedback with us! We are glad to hear that your package arrived on time and that sending your shorts back was a smooth process. However, I am very sorry to hear that you ran into difficulties with our online form when trying to request your refund. I completely understand how frustrating it is when a website doesn't work the way it should. I wanted to reach out and reassure you that everything is fully sorted. Our team has processed your request, and your full refund was successfully issued on 11/06/2026 Depending on your bank, the funds should appear back in your account within 3 to 5 working days. Thank you so much for your patience with us, and we hope to provide a completely seamless experience next time!

Catharine Standing

Verificato da Feefo

GBR

3 months ago

Ciò che Catharine Standing ha detto su Long Tall Sally:

Lovely dress for the summer

Rapid delivery with no problems. Very easy to order and although I am keeping this dress I was able to order with the comfort of knowing that if it didn’t fit it would’ve been easy to return

Pauline Stevens

Verificato da Feefo

GBR

3 months ago

Ciò che Pauline Stevens ha detto su Long Tall Sally:

Pending

Happy with the fast delivery had to return a item that had been wrongly sized recently so I hope there won’t be a problem regarding a refund this will be first time using any service from them so...

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Michele Broderick

Verificato da Feefo

USA

3 months ago

Ciò che Michele Broderick ha detto su Long Tall Sally:

Customer Service can be a bit slow on returns and credits.

These latest purchases went very well and there were no issues. I did have a bit of trouble getting a refund/credit for a dress I returned over a year ago but the credit code was not valid and I...

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Sarah

Verificato da Feefo

GBR

3 months ago

Ciò che Sarah ha detto su Long Tall Sally:

Easy to order, fairly easy to return (although you have to drop it at a shop yourself to avoid charges!). Free size exchange would be a good idea as other stores offer, particularly as the sizing...

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Cliente fidato

Verificato da Feefo

3 months ago

Very good

Linda Carr

Verificato da Feefo

GBR

3 months ago

Ciò che Linda Carr ha detto su Long Tall Sally:

Unsatisfied

See details in the product review. LTS has kept money from a voucher I had tried to put towards a purchase.

Izzy

Long Tall Sally

3 months ago

Thank you for your feedback. We're sorry to hear about your concerns regarding a voucher. After reviewing this order, we can confirm that no voucher was applied to this particular purchase. However, if you believe there has been an issue with a voucher balance or redemption, please contact our Customer Service team with the relevant details and we will be happy to investigate this further for you. Kind regards, Izzy

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