Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di Long Tall Sally

SJ

Susan Jones

Verificato da Feefo

GBR

2 months ago

Ciò che Susan Jones ha detto su Long Tall Sally:

Nice

Easy to order online, arrived on time

0

Cliente fidato

Verificato da Feefo

2 months ago

I appreciate LTS helping to locate the item and refund the lost item.

0

Cliente fidato

Verificato da Feefo

2 months ago

Not quality at all

There is hardly ever anything in stock and sizes and very bad quality materials and thin photos don't show anything well on any of your models

Timea

Long Tall Sally

2 months ago

Thank you for your feedback. We're sorry to hear you were disappointed with the product quality, stock availability, and product images. We appreciate your comments and will share them with the relevant teams as we continue to improve our products and online shopping experience.

0

Cliente fidato

Verificato da Feefo

2 months ago

Bad customer service

I had some questions but couldn’t talk to anyone, and the chat that you have is a computer that could not answer my questions. I think we should be able to talk to a customer service representative...

Leggi altre

Timea

Long Tall Sally

2 months ago

Thank you for your feedback. We're sorry to hear our chatbot wasn't able to assist with your questions. We appreciate your comments and will share your feedback with the relevant team as we continue to improve our customer support experience. We have reached out to you directly to assist.

0

Cliente fidato

Verificato da Feefo

2 months ago

Long!

I love that I can collect my order from a local shop for free. I just wish they stocked extra long trousers in store.

0

OR

Olga Rotmann

Verificato da Feefo

DEU

2 months ago

Ciò che Olga Rotmann ha detto su Long Tall Sally:

Спасибо большое за быструю доставку и приятную коммуникацию.

0

SI

Siriol

Verificato da Feefo

GBR

2 months ago

Ciò che Siriol ha detto su Long Tall Sally:

Not happy with customer service.

Not happy with customer service. I bought a pair of shoes and they were way too big. Unable to simply exchange them for a smaller size, I had to return them and pay a re-stocking fee. I also paid...

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Timea

Long Tall Sally

2 months ago

Thanks for your feedback — we’re sorry to hear about the sizing issue and the frustration with return fees and voucher handling. We understand how disappointing this experience has been and will pass your comments on for review.

1

Cliente fidato

Verificato da Feefo

2 months ago

Beware of buying from this company.

I am still awaiting credit for this returned merchandise. I have an acknowledgement of receipt of the merchandise but so far no money has been returned to me.

Timea

Long Tall Sally

2 months ago

It would seem at the present time we are yet to receive your return parcel, We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. We kindly ask to allow up to 28 working days for returns to reach our warehouse and a refund to be processed. (Not including weekends or bank holidays) You will be notified via email once a refund has been issued. If it has passed this time frame please provide your tracking number and a list of the item/s returned Thank you

0

DJ

Verificato da Feefo

CAN

2 months ago

Ciò che DJ ha detto su Long Tall Sally:

Loooong time for refunds on returns

Not pumped with paying $27 in postage for a return. Also, I've been waiting over 3 weeks for a refund. Still not even notifed that it was refunded.

Timea

Long Tall Sally

2 months ago

It would seem at the present time we are yet to receive your return parcel, We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. We kindly ask to allow up to 28 working days for returns to reach our warehouse and a refund to be processed. (Not including weekends or bank holidays) You will be notified via email once a refund has been issued. If it has passed this time frame please provide your tracking number and a list of the item/s returned Thank you

0

CH

Christine

Verificato da Feefo

USA

2 months ago

Ciò che Christine ha detto su Long Tall Sally:

Nice weight for warmer weather and great prints

Received order quickly. Got what I ordered- didn’t have any interaction with customer service

0

Long Tall Sally Recensioni

Come vengono raccolte le recensioni di Feefo?

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