The website forced me into pounds and I was sent uk sizes. No customer support and this happened once before. I’ve wasted a lot of money.
Katie
Long Tall Sally
16 days ago
We’re very sorry to hear about your experience. We understand how frustrating it must be to receive UK sizes when you were expecting a different sizing system, particularly as this has happened to you before. We also apologise that you were unable to get the customer support you needed. We’re sorry for the money and inconvenience this has caused and appreciate you sharing your feedback.
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BA
Brande Arno
Verificato da Feefo
USA
16 days ago
Ciò che Brande Arno ha detto su Long Tall Sally:
Love the Color & Fit
Received my order within a week.
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HC
Helen Carter
Verificato da Feefo
GBR
16 days ago
Ciò che Helen Carter ha detto su Long Tall Sally:
Totally disappointed with these boots
Ok service
Katie
Long Tall Sally
16 days ago
Thank you for your feedback. We’re sorry to hear that you were disappointed with the boots, although we’re pleased the service was okay. We appreciate you sharing your experience and will pass your feedback on to the relevant team.
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Cliente fidato
Verificato da Feefo
17 days ago
Not true to size. Far too big.
Can't fault service. But object to paying for returning items as they were not true to size. I would have kept them if they had fitted.
Katie
Long Tall Sally
16 days ago
Thank you for your positive feedback about our service. We’re sorry, however, that the items weren’t true to size and that you had to pay to return them. We understand how frustrating this is when you would have kept them if they had fitted, and we appreciate your feedback.
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JS
Jill Sutton
Verificato da Feefo
GBR
17 days ago
Ciò che Jill Sutton ha detto su Long Tall Sally:
Fabulous jumpsuit
Really good service although I paid for next day delivery and it didn’t come until the day after.
I raised this and was refunded the value of the next day delivery charge.
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JS
Josi Sarne
Verificato da Feefo
CAN
17 days ago
Ciò che Josi Sarne ha detto su Long Tall Sally:
Wish you still had retail in Canada!!!
As expected. Unfortunate that there is no longer a brick/mortar location to try sizes as they do vary a bit.
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Cliente fidato
Verificato da Feefo
17 days ago
So easy to order/return ...
Easy to order, easy to return and and re-order, refunded quickly ... all for less than the parking charges in town. Would appreciate more bottoms for a 31 inch inside leg, especially yoga/gym wear...
Leggi altre
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Cliente fidato
Verificato da Feefo
17 days ago
Awesome products, questionable customer service
Shipping is too expensive and why is there no reward program for people in the USA?
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Cliente fidato
Verificato da Feefo
17 days ago
Emails were answered fairly promptly.
Katie
Long Tall Sally
17 days ago
Thank you for your feedback! We’re pleased to hear that your emails were answered promptly. We really appreciate you taking the time to share your experience.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.