Dispatched speedily and good information regarding the whereabouts of my parcel. Delivery date and time span provided also. On the day an option given as to delivery instructions if there is...
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Cliente fidato
Verificato da Feefo
5 months ago
Very expensive shipping!
Love their products but shipping is very expensive and I hate the fact, that you have to pay shipping again when returning or god forbid order it in another size.
By the time you have received the...
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Izzy
Long Tall Sally
5 months ago
Thank you for your honest feedback. We’re really glad to hear you love our products, but we completely understand your frustration with the shipping and return costs—especially when you need to exchange for a different size. That’s certainly not the experience we want for our customers.
We appreciate you highlighting this, as we know how quickly those costs can add up. Your comments are valuable and will be shared with our team as we continue reviewing our shipping and returns policies.
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MA
Maria
Verificato da Feefo
SWE
5 months ago
Ciò che Maria ha detto su Long Tall Sally:
Standard service. But I never received an order confirmation email.
0
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Cliente fidato
Verificato da Feefo
5 months ago
X
0
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Cliente fidato
Verificato da Feefo
5 months ago
Poor quality
Ok
Izzy
Long Tall Sally
5 months ago
We’re sorry to hear you were disappointed with the quality of the item. This isn’t the standard we aim to provide, and we appreciate you bringing it to our attention. Your comments will be shared with our team so we can continue to improve.
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KH
Karen Hale
Verificato da Feefo
USA
5 months ago
Ciò che Karen Hale ha detto su Long Tall Sally:
Shipping unreliable
Package didn’t arrive when promised
Izzy
Long Tall Sally
5 months ago
Thank you for your feedback—we’re sorry to hear your order didn’t arrive when expected.
We understand how frustrating unreliable shipping can be, especially when a delivery date is promised. This isn’t the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your comments will be shared with our delivery partners and internal teams so we can work on improving reliability.
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EL
Ellie
Verificato da Feefo
GBR
5 months ago
Ciò che Ellie ha detto su Long Tall Sally:
Beautiful jacket but only if you have a long torso and mr tickle arms!
Delivery itself was good. Despatched and received as expected. Option to use an in post locker really useful.
However returns process, although easy to request return, the fee to return was a bit...
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FP
Freda Pashley
Verificato da Feefo
GBR
5 months ago
Ciò che Freda Pashley ha detto su Long Tall Sally:
Great light summer mac
The only complaint I have is when you return something it takes ages up to 3-4 plus weeks to get a refund , quick to take your money, very slow to get a refund.
Izzy
Long Tall Sally
5 months ago
We’re very sorry, that the refund process has been slower than expected. We understand how frustrating it can be to wait for a refund, and we appreciate you bringing this to our attention.
Your comments will help us improve our returns and refund process.
1
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RF
Rachael Francis
Verificato da Feefo
5 months ago
Ciò che Rachael Francis ha detto su Long Tall Sally:
Very happy with final choice
Arrived quickly and returns were dealt with promptly too
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Cliente fidato
Verificato da Feefo
5 months ago
Takes a long time to receive your order.
Izzy
Long Tall Sally
5 months ago
Thank you for your feedback. We’re sorry to hear that your order took longer than expected. We’re actively working to improve our service times and appreciate your patience. We hope to provide you with a much better experience next time
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.