The return policy is horrible. You have to pay your own shipping to return it, and they take weeks to refund your money after they receive the products.
Ida
Long Tall Sally
6 days ago
We’re sorry to hear you’re unhappy with our returns process. We understand how frustrating it is to pay for return postage and wait for your refund. We appreciate your feedback and will share your comments with the relevant team for review.
0
Condividi
BA
Betty Adkins
Verificato da Feefo
USA
6 days ago
Ciò che Betty Adkins ha detto su Long Tall Sally:
need to pay more attention when picking orders
when I called about my orders being wrong, they basically did not want to fix it. ended up having to pay 22 dollars to ship it back when it a
wasn't my fault. they should reimburse my account for the...
Leggi altre
Ida
Long Tall Sally
6 days ago
We’re very sorry that you received the wrong sizes on two occasions and that your experience when contacting us was disappointing. We understand how frustrating it must be to pay $22 in return shipping when the error was not yours. Your feedback is important to us, and we’ll share your comments with the relevant team to help improve our service.
0
Condividi
CB
Cathy Bubb
Verificato da Feefo
CAN
6 days ago
Ciò che Cathy Bubb ha detto su Long Tall Sally:
Ripped off and poor customer service
Ordered 6 pair of pants, received 5. Kept 2 and returned 3 because 4th was billed to me but never sent. They ignored my email. I was in UK at the time visiting from Canada so ordered thinking I could...
Leggi altre
Ida
Long Tall Sally
6 days ago
We’re sincerely sorry that you were charged for an item you never received and that your email went unanswered. We understand how disappointing this must be, especially as a long-standing customer. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.
0
Condividi
Cliente fidato
Verificato da Feefo
6 days ago
LTS perfect for the tall women, no matter your age.
Quick and efficient.
Love LTS clothes as fit perfectly and descriptions very accurate.
Wish the shops existed but happy with everything I order.
0
Condividi
Cliente fidato
Verificato da Feefo
6 days ago
At last maternity leggings for the longer leg.
0
Condividi
KQ
Kay Devlin-Quarrington
Verificato da Feefo
GBR
6 days ago
Ciò che Kay Devlin-Quarrington ha detto su Long Tall Sally:
Excellent service
Excellent
0
Condividi
EL
Elsie
Verificato da Feefo
GBR
6 days ago
Ciò che Elsie ha detto su Long Tall Sally:
Continued good service
Good service as always, no issues but would still like cheaper delivery, more offers etc :)
0
Condividi
Cliente fidato
Verificato da Feefo
7 days ago
Arrived promptly
0
Condividi
KM
Koen Mioulet
Verificato da Feefo
NLD
7 days ago
Ciò che Koen Mioulet ha detto su Long Tall Sally:
Very elegant, affordable tall boots
I order LTS regularly; usually swift handling and delivery. So far never a faulty delivery
0
Condividi
JW
Julie Williams
Verificato da Feefo
7 days ago
Ciò che Julie Williams ha detto su Long Tall Sally:
Refunded quickly and promptly thank you
Michelle
Long Tall Sally
7 days ago
Thank you for your lovely feedback! We’re glad we could process your refund quickly and promptly. We really appreciate your understanding and hope to have the opportunity to serve you again in the future. 😊
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.