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Homefire Recensioni

https://www.homefire.co.uk
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Homefire non è più un cliente attivo di Feefo
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Cliente fidato
2 years ago
Data di acquisto: 04/03/2022
Media caricati
Wet, stinking and mouldy!
Previous purchases were great. The last delivery of 21 bags of Kiln Dried logs arrived soaking wet and covered in blue mould and stinking!! This was the 24th January. I phoned and immediately asked...

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Recensioni del prodotto

9
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CS
Colin Summers
2 years ago
Data di acquisto: 27/08/2022
Ciò che Colin Summers ha detto su Homefire:
Very friendly and helpful
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2
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Cliente fidato
2 years ago
Data di acquisto: 31/08/2022
Deliver the goods you ordered and paid for. I ordered on the 7th of the month th and had not received my order by the 1st of the following month
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servicedeliveryteam@cplindustries.co.uk
Homefire
2 years ago
Good afternoon, Apologies for the delay in delivery. We are working extra days with more drivers to get deliveries out sooner. We had an influx in orders we weren't prepared for but we are now getting back on track. Thanks, Service Delivery Team
6
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PL
Peter ling
2 years ago
Data di acquisto: 28/09/2022
Ciò che Peter ling ha detto su Homefire:
Older customer impressed.
Ordering was quick and easy. I was particularly impressed by the request of the driver to carry the bag to our shed, it made such a differance to an older customer.
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6
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MS
Marta Starczynska
2 years ago
Data di acquisto: 28/09/2022
Ciò che Marta Starczynska ha detto su Homefire:
Long delivery
Not happy. I had to cancel my order as delivery was taking to long.(nearly a month)
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3
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ND
Nicky Davis
2 years ago
Data di acquisto: 28/09/2022
Ciò che Nicky Davis ha detto su Homefire:
Long delivery and delay. Understandable due to time of year and high demand
Had 1 email to say delivery was delayed. Waited and waited, eventually got through to customer services, not very helpful didn’t fill me with confidence, felt like I might be dealing with a fake...

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servicedeliveryteam@cplindustries.co.uk
Homefire
2 years ago
Good afternoon, I apologize for the delay in delivery as said we had a large influx in orders which added delays to delivery. Majority of our depots are now caught up so deliveries will be back more to our usual time frame. Unfortunately our system has been down for a couple weeks in which we send customers texts and emails about delivery dates to let them know when deliveries are coming so we haven't been able to notify customers. I apologize for any inconvenienced caused and have logged as a complaint for you. Thanks, Service Delivery Team
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Cliente fidato
2 years ago
Data di acquisto: 28/09/2022
Delayed delivery
A ridiculously long time for it to be delivered. Had to email and then ring twice to ask what happened to my order and just kept getting told the order was delayed. After I made my second phone call...

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servicedeliveryteam@cplindustries.co.uk
Homefire
2 years ago
Apologises for the delay and any inconvenience this may have caused, Due to high demand on fuel because of the energy crisis this has caused the delays to happen, Once a delivery date was given you should have had an email the day before given from you to let you know and also regular updates via email/text also.
Recensioni del prodotto

3
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GC
Gerard Carroll
2 years ago
Data di acquisto: 28/09/2022
Ciò che Gerard Carroll ha detto su Homefire:
Fine for customer service
Reasonable price and well packaged in strong bags ideal for storage. Delivery was longer than stated initially. Website was easy to use.
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1
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SR
Sue ROBERTSON
North Berwick
2 years ago
Data di acquisto: 28/09/2022
Ciò che Sue ROBERTSON ha detto su Homefire:
Professional company, good service, excellent products
Ordering very easy. I’ve used the product before so knew what I wanted. Delivered on a big truck but gentleman driver very helpful in unloading & leaving at my house.
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2
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Cliente fidato
2 years ago
Data di acquisto: 28/09/2022
Very good service
Quick efficient service and prices quite reasonable
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Informazioni su Homefire
Homefire is part of Homefire Group Ltd., the UK’s largest coal and solid fuel supplier, with over 30 coal depots nationwide. Our friendly and local service has helped us gain over 90,000 regular customers, and we also hold the Royal Warrant to supply solid fuel to His Majesty The King.
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01246212001
Westthorpe Fields Road, Killamarsh, Sheffield, South Yorkshire, S21 1TZ, United Kingdom
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Informazioni su Homefire
Homefire is part of Homefire Group Ltd., the UK’s largest coal and solid fuel supplier, with over 30 coal depots nationwide. Our friendly and local service has helped us gain over 90,000 regular customers, and we also hold the Royal Warrant to supply solid fuel to His Majesty The King.