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Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

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Homefire Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/logs2u | Feefo

Cliente fidato

3 years ago

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Wet, stinking and mouldy!

Previous purchases were great. The last delivery of 21 bags of Kiln Dried logs arrived soaking wet and covered in blue mould and stinking!! This was the 24th January. I phoned and immediately asked...

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Recensioni del prodotto

Data di acquisto: 04/03/2022

9

CS

Colin Summers

3 years ago

Ciò che Colin Summers ha detto su Homefire:

Very friendly and helpful

Recensioni del prodotto

Data di acquisto: 27/08/2022

2

Cliente fidato

3 years ago

Deliver the goods you ordered and paid for. I ordered on the 7th of the month th and had not received my order by the 1st of the following month

servicedeliveryteam@cplindustries.co.uk

Homefire

3 years ago

Good afternoon, Apologies for the delay in delivery. We are working extra days with more drivers to get deliveries out sooner. We had an influx in orders we weren't prepared for but we are now getting back on track. Thanks, Service Delivery Team

Data di acquisto: 31/08/2022

6

PL

Peter ling

3 years ago

Ciò che Peter ling ha detto su Homefire:

Older customer impressed.

Ordering was quick and easy. I was particularly impressed by the request of the driver to carry the bag to our shed, it made such a differance to an older customer.

Recensioni del prodotto

Data di acquisto: 28/09/2022

6

MS

Marta Starczynska

3 years ago

Ciò che Marta Starczynska ha detto su Homefire:

Long delivery

Not happy. I had to cancel my order as delivery was taking to long.(nearly a month)

Recensioni del prodotto

Data di acquisto: 28/09/2022

3

ND

Nicky Davis

3 years ago

Ciò che Nicky Davis ha detto su Homefire:

Long delivery and delay. Understandable due to time of year and high demand

Had 1 email to say delivery was delayed. Waited and waited, eventually got through to customer services, not very helpful didn’t fill me with confidence, felt like I might be dealing with a fake...

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servicedeliveryteam@cplindustries.co.uk

Homefire

3 years ago

Good afternoon, I apologize for the delay in delivery as said we had a large influx in orders which added delays to delivery. Majority of our depots are now caught up so deliveries will be back more to our usual time frame. Unfortunately our system has been down for a couple weeks in which we send customers texts and emails about delivery dates to let them know when deliveries are coming so we haven't been able to notify customers. I apologize for any inconvenienced caused and have logged as a complaint for you. Thanks, Service Delivery Team

Data di acquisto: 28/09/2022

1

Cliente fidato

3 years ago

Delayed delivery

A ridiculously long time for it to be delivered. Had to email and then ring twice to ask what happened to my order and just kept getting told the order was delayed. After I made my second phone call...

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servicedeliveryteam@cplindustries.co.uk

Homefire

3 years ago

Apologises for the delay and any inconvenience this may have caused, Due to high demand on fuel because of the energy crisis this has caused the delays to happen, Once a delivery date was given you should have had an email the day before given from you to let you know and also regular updates via email/text also.

Recensioni del prodotto

Data di acquisto: 28/09/2022

3

GC

Gerard Carroll

3 years ago

Ciò che Gerard Carroll ha detto su Homefire:

Fine for customer service

Reasonable price and well packaged in strong bags ideal for storage. Delivery was longer than stated initially. Website was easy to use.

Recensioni del prodotto

Data di acquisto: 28/09/2022

1

SR

Sue ROBERTSON

North Berwick

3 years ago

Ciò che Sue ROBERTSON ha detto su Homefire:

Professional company, good service, excellent products

Ordering very easy. I’ve used the product before so knew what I wanted. Delivered on a big truck but gentleman driver very helpful in unloading & leaving at my house.

Recensioni del prodotto

Data di acquisto: 28/09/2022

2

Cliente fidato

3 years ago

Very good service

Quick efficient service and prices quite reasonable

Recensioni del prodotto

Data di acquisto: 28/09/2022

0

Homefire Recensioni

Homefire Kiln Dried Hardwood Logs - Bag (18 Litre)Altre recensioni di questo prodotto (93)Visualizza il sito web del prodottoVery wet and mouldy and stinking!

Brazier Smokeless Coal - 25kgAltre recensioni di questo prodotto (297)Visualizza il sito web del prodottoEasy to light with low ash

Brazier Smokeless Coal - 10kgAltre recensioni di questo prodotto (297)Visualizza il sito web del prodottoExcellent product for the winter.

CPL Kiln Dried Hardwood Logs - 16 Litre BagAltre recensioni di questo prodotto (4)Visualizza il sito web del prodottoPoor updayes regarding delivery a had to chase up to get infoabout my order. Eventually after a month I cancelled it.

Homefire Heat Logs (shimada)Altre recensioni di questo prodotto (158)Visualizza il sito web del prodottoAs expected from a product I always use

Homefire Supapak KindlingAltre recensioni di questo prodotto (164)Visualizza il sito web del prodottoAs expected from a product I always use

Homefire Kiln Dried Hardwood Logs - Large Bag (58 Litre)Altre recensioni di questo prodotto (298)Visualizza il sito web del prodottoLost 2 stars because the moisture content is borderline high at 20.5 - 21% on the 3 logs I split and tested from one bag.

Brazier Smokeless Coal - 10kgAltre recensioni di questo prodotto (297)Visualizza il sito web del prodottoGood burning fuel lasts for quite a few hours

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