This customer ordered the wrong product earlier this month (5th).
When advised that they could return the product for a refund, but they would be responsible for return postage due to the error they made when ordering (as advised on our returns page), they began to kick up a fuss and threatened to leave negative feedback if we did not fold over and pay out of our own pocket to have the mats returned.
Obviously, we stuck to our returns policy, and subsequently this false review was left.
If a buyer refuses to read any of the information provided when ordering, and subsequently orders the wrong product because of their unwillingness to read what is in front of them, that is not our fault.
We are gracious enough to accept returns in this instance, despite not legally having to do so due to the personalised nature of our products (and despite it resulting in us losing fees and original postage costs).
However, if the return is due to buyer error, then it is only fair that the buyer is responsible for the cost of returning the items to us.
Unfortunately, every now and then we do encounter buyers who outright refuse to ever accept that they are in the wrong, and unfortunately this review was left by one of these said buyers.
