Customer service is a down side to this company, they don't really seem to show any empathy. It comes across as though all they are interested in, is making the money. Lack of reply
Linwoods
Linwoods Health Foods
3 months ago
Hi Neha,
Thank you for taking the time to leave us a review. We’re very sorry for both the issue you experienced with your product and the delay in responding to your original message. We have now put additional measures in place to help prevent this type of delay from happening again, and we’re confident this was an isolated incident.
Now that the issue has been resolved, we hope the way it was handled reflects the high standard of service you have come to expect from Linwoods and, most importantly, shows how much we value you as a customer.
We truly appreciate your continued support and the fact that you have chosen to order directly from us on several occasions. Should you need any further assistance, please contact us at info@linwoods.co.uk.
Kind regards,
Linwoods
Recensioni del prodotto
Linwoods
Linwoods Health Foods
3 months ago
Hi Neha,
We’re sorry to hear that the latest bag you purchased did not meet the standard you expect from Linwoods.
The oat husks (skins) are naturally removed during processing, but on rare occasions, some may remain and pass through our quality checks. We have investigated this issue and, thanks to your feedback, introduced an additional layer of checking to help prevent it from happening again.
We have also been in touch with you directly and hope the resolution provided reflects the high standard you expect from Linwoods Health Foods. As a valued customer, we want every experience you have with both our products and our service to meet that standard.
Kind regards,
Linwoods
Loved it. It made me feel better and it tasted very good. It was perfect for my daily smoothie and filled me up! I really enjoyed it and would 100% order it again.
Ciò che Sinead Hannon ha detto su Linwoods Health Foods:
Customer service is fantastic I'd messaged on Instagram and they came back to me that day with an email address, the email response was within the day also. From the first email communication was...
Linwoods Health Foods are a range of milled seed, nuts, berries & Overnight Oats which may help maintain a healthy heart, boost your energy and support a well-balanced diet and active lifestyle. Linwoods Health Foods are bursting with essential fatty acids, vitamins and minerals to help you go through life looking and feeling your best. Only the finest quality seeds, berries, nuts and cocoa are sourced from around the world to produce our natural, tasty and nutritious superfoods.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Linwoods Health Foods are a range of milled seed, nuts, berries & Overnight Oats which may help maintain a healthy heart, boost your energy and support a well-balanced diet and active lifestyle. Linwoods Health Foods are bursting with essential fatty acids, vitamins and minerals to help you go through life looking and feeling your best. Only the finest quality seeds, berries, nuts and cocoa are sourced from around the world to produce our natural, tasty and nutritious superfoods.